Customer Service Representative

PAL Airlines; San Juan de Terranova; In loco; CAD 21.000 - 30.000; Part-time

Vantaggi offerti da questo lavoro

Great work-life balance

Travel privileges

Health benefits

Pension plan

Stock purchase plan

Tuition assistance

Employee assistance

Growth opportunities

Descrizione del lavoro

PAL Airlines in St. John's, NL, seeks a part-time Customer Service Representative to assist travelers with bookings, check-in, and boarding, ensuring a smooth journey from origin to destination.

You will work with a team to deliver outstanding service, handle admin tasks, and contribute to new customer service initiatives while adapting to shifts and physical duties as required.

Fluency in English is essential; French is an asset.

Competenze

• Minimum 1 year experience in customer service in a fast-paced environment.
• Fluency in English and French is an asset.
• Exceptional customer service skills.
• Ability to lift up to 50 lbs.
• Excellent written and oral communication and problem-solving skills.
• Ability to work independently and in a team.
• Flexible to work all shifts given operational requirements.

Mansioni

• Assist customers through all phases of booking, flight check-in and boarding according to policies.
• Responsible for the safe movement of passengers and provide extra assistance as required.
• Provide outstanding customer service to customers.
• Work with the PAL Airlines team on developing new customer service initiatives and ideas.
• Handle administration and reporting related to operations of PAL Airlines flights.
• Coordinate with all departments to ensure a positive customer experience from origin to destination.
• Other duties as assigned.

Conoscenze

Customer service

Bilingual EN/FR

Communication

Problem solving

Teamwork

Independence

Flexible shifts

Physical stamina

Descrizione del lavoro

Job Posting Title Customer Service Representative

Job Description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!

PAL Airlines is currently seeking a part-time Customer Service Representatives to join our growing team of committed professionals in St. John's, NL.

Duties and Responsibilities

• Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Qualifications

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
• The ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Ability to lift weight handling up to 50 lbs.
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
• Must be able to work independently and in a team environment.
• Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances

What We Offer

• Great work/life balance.
• Personal travel privileges with PAL and interline agreements with multiple airlines.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Defined Contribution Pension Plan.
• Employee Stock Purchase Plan.
• Employee Tuition Assistance Program.
• Employee and Family Assistance Programs.
• Opportunities for growth and development within PAL.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You!

#PALAirlines