Customer Service Representative

Jukebox Print; Richmond; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Company events

Dental care

Vision care

Extended health care

Paid time off

Job summary

Jukebox Print in Vancouver seeks an experienced Customer Service Representative to join our Vancouver team. You will assist customers in person and via phone, email, and live chat, and coordinate with internal teams to ensure a smooth customer experience.

Ideal candidates have 3+ years in customer support (call centre, hospitality, retail) and 1+ year in print or graphic communications; bonus Adobe Creative Suite skills.

Qualifications

• Minimum 3 years of customer support experience in a call centre, hospitality, retail, or similar role.
• At least 1 year of experience in print or graphic communications.
• Bonus: working knowledge of Adobe Creative Suite including InDesign, Illustrator, and Photoshop.

Responsibilities

• Assist customers in person and through phone, email, and online chat.
• Work closely with internal teams to ensure a smooth customer experience.
• Respond to order, product, and service inquiries accurately and efficiently.
• Stay current on Jukebox products, services, and processes.
• Provide friendly, professional support in our front reception and digital channels.

Skills

Customer service

Communication

Time management

Organization

Attention to detail

Independent work

English proficiency

Education

Post-secondary education or equivalent experience

Tools

Adobe Creative Suite

InDesign

Illustrator

Photoshop

Job description

About Jukebox

Jukebox is a global online printing company dedicated to delivering top-quality printing and exceptional customer service. Our teams in Vancouver and Toronto serve customers around the world with a positive, collaborative spirit. We’re looking for team members who are passionate, proactive, and excited to grow with us.

What This Role is For

Pushing industry boundaries, Jukebox is a customer-first company offering beautifully crafted print products with unbeatable service. We are looking for an experienced Customer Service Representative to join our Vancouver team. The ideal candidate needs to be a skillful communicator and problem solver with vast knowledge of the print industry.

What You'll Do

• Assist customers in person and through phone, email, and online chat
• Work closely with internal teams to ensure a smooth customer experience
• Respond to order, product, and service inquiries accurately and efficiently
• Stay current on Jukebox products, services, and processes
• Provide friendly, professional support in our front reception and digital channels

What We're Looking For

• Strong attention to detail
• Excellent organization and time management skills
• Ability to work independently and follow through on tasks
• Outgoing personality with a customer focused mindset
• Clear and professional written and verbal communication in English

What You Need

• Minimum 3 years of customer support experience in a call centre, hospitality, retail, or similar role
• At least 1 year of experience in print or graphic communications

Bonus

• Working knowledge of Adobe Creative Suite including InDesign, Illustrator, and Photoshop
• Post secondary education or equivalent experience

Work Schedule:

Full time position with flexible availability including weekdays, evenings, and weekends.

Company Benefits

• Company events
• Dental care
• Vision care
• Extended health care
• Paid time off