Print Customer Experience Pro | Flexible Hours

Jukebox Print; Richmond; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Company events

Dental care

Vision care

Extended health care

Paid time off

Job summary

Jukebox Print in Vancouver seeks an experienced Customer Service Representative to join our Vancouver team. You will assist customers in person and via phone, email, and live chat, and coordinate with internal teams to ensure a smooth customer experience.

Ideal candidates have 3+ years in customer support (call centre, hospitality, retail) and 1+ year in print or graphic communications; bonus Adobe Creative Suite skills.

Qualifications

• Minimum 3 years of customer support experience in a call centre, hospitality, retail, or similar role.
• At least 1 year of experience in print or graphic communications.
• Bonus: working knowledge of Adobe Creative Suite including InDesign, Illustrator, and Photoshop.

Responsibilities

• Assist customers in person and through phone, email, and online chat.
• Work closely with internal teams to ensure a smooth customer experience.
• Respond to order, product, and service inquiries accurately and efficiently.
• Stay current on Jukebox products, services, and processes.
• Provide friendly, professional support in our front reception and digital channels.

Skills

Customer service

Communication

Time management

Organization

Attention to detail

Independent work

English proficiency

Education

Post-secondary education or equivalent experience

Tools

Adobe Creative Suite

InDesign

Illustrator

Photoshop

Job description

Jukebox Print in Vancouver seeks an experienced Customer Service Representative to join our Vancouver team. You will assist customers in person and via phone, email, and live chat, and coordinate with internal teams to ensure a smooth customer experience.

Ideal candidates have 3+ years in customer support (call centre, hospitality, retail) and 1+ year in print or graphic communications; bonus Adobe Creative Suite skills.