Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; North Bay; On-site; CAD 20,002 - 28,488; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a Customer Service Associate in North Bay to enhance the shopping experience for customers. Responsibilities include assisting customers, managing transactions, and keeping the store organized and clean.

Ideal candidates should have at least a high school diploma and previous customer service experience. The position offers part-time hours starting at $17.60 per hour, with a commitment to inclusivity in the hiring process.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery or drug store environment required.
• Ability to lift 30–50 lbs. and meet physical demands.
• Capability to follow instructions and interpret operational documents.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions using the assigned cash register.
• Keep the store well-stocked and recover merchandise.
• Maintain cleanliness throughout the store.

Skills

Customer service skills

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions using the assigned cash register.
• Maintain the security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent (preferred).
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred).
• Ability to follow instructions and interpret operational documents (required).
• Physical capability to lift 30–50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills (required).
• Strong organizational and communication skills (required).
• Strong problem-solving and decision-making skills (required).

Compensation & Working Hours

Starting pay: $17.60 per hour.

Employment type: Part time.

Location: 390 Lakeshore Drive, North Bay, Ontario P1A2C7.

Equal Opportunity Statement

We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.