Customer Service Representative (3 month contract - September to December)

Bunzl Canada; Kelowna; On-site; CAD 42,000 - 54,000; Full time

Job summary

Bunzl Canada Inc. is seeking a Customer Service Representative to educate customers on products and services, take and enter orders, and support multiple software applications including online order guides.

You will interact with sales, service, procurement, warehouse & shipping teams to ensure customer needs are met and fulfilled efficiently. Strong communication and multitasking abilities are essential for success in this role.

Qualifications

• 1–2 years of customer service experience required.
• Able to handle escalated service situations.
• Strong verbal and written communication skills.
• Capable of working under pressure and meeting deadlines.

Responsibilities

• Provide high level customer service meeting/exceeding needs.
• Enter orders accurately, check item pricing and accuracy.
• Support customers on the online ordering eComm system.
• Process full cycle sales orders: sales, credit, invoicing, filing.
• Conduct follow-ups with customers regarding back orders or special orders.
• Respond promptly to inquiries about products.
• Provide customers with simple quotes.
• Maintain knowledge of promotions.
• Handle all communications via phone, email, fax or mail.
• Fill in across divisions to deliver exceptional service.
• Work with minimal supervision within a team environment.

Skills

Customer service

Communication

Multitasking

Teamwork

Crisis management

Consultative selling

Fast learner

High-volume calls

Problem solving

Windows & MS Office

Tools

Microsoft Office

Windows-based software

Order processing system

eCommerce system

Job description

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met.

Responsibilities

• Provide our clients with high level customer service meeting/exceeding their needs.
• Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
• Support customers on our online ordering eComm system.
• Full cycle sales order processing: sales order, credit approval, invoicing and filing.
• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
• Respond in an efficient and timely manner to inquiries and requests relating to our various products.
• Provide customers with simple quotes.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact, via telephone, email, fax or regular mail.
• Fill in across divisions and departments in order to provide exceptional service to our customers.
• Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements

• Minimum 1-2 years previous customer service experience.
• Proficient in dealing with escalated customer service situations.
• Proficient verbal and written communication skills.
• Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
• Solid crisis management, problem solving, administrative and organizational skills required.
• Consultative selling skills.
• Fast learner with initiative and a great work attitude.
• Ability to handle high volume calls, and a fast-paced environment.
• Strong Computer Skills, including Microsoft Office and Windows based software.
• Previous experience with forklift and order picker is an asset

About Us

Bunzl Canada Inc. (bunzlcanada.ca) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future! Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.