Customer Service Representative

Farm Boy Inc.; Ottawa; On-site; CAD 20,002 - 28,488; Part time

Benefits offered by this job

Comprehensive benefit program

10% discount on in-store purchases

On-the-job training

Opportunities for promotions

Community support programs

Job summary

A leading grocery retailer in Ontario is seeking a part-time team member for customer service roles, delivering exceptional shopping experiences. You'll engage with customers, maintain high display standards, and work collaboratively with team members. Ideal candidates will possess strong communication skills, a genuine passion for customer service, and the flexibility to work various shifts. Benefits include healthcare coverage, a 10% discount, and opportunities for advancement.

Qualifications

• Genuine passion for delivering exceptional customer service.
• Retail experience is an asset; education and experience can be combined.
• Ability to work independently with attention to detail.

Responsibilities

• Deliver confident, engaging customer service.
• Welcome and assist customers according to service standards.
• Package, stock, and rotate merchandise for quality presentation.
• Maintain clean and organized work areas.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Job description

4 days ago Be among the first 25 applicants

This range is provided by Farm Boy Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$17.60/hr - CA$17.60/hr

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different. You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for detail and a passion for teamwork, you’ll ensure products are displayed beautifully and customers feel supported every step of their visit.

Responsibilities

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Welcome, greet, and assist customers using Farm Boy Service Standards while sharing your knowledge and enthusiasm for our products.
• Package, stock, and rotate merchandise on display counters and shelves, ensuring high-quality presentation and accurate signage.
• Maintain clean, safe, and organized work and storage areas through general housekeeping duties, including sweeping, mopping, and dusting.
• Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use.
• Complete designated opening and closing procedures and support fellow Team Members as needed.
• Support the team with additional duties on a periodic basis.

Qualifications

• A genuine passion for delivering engaging and exceptional customer service.
• Retail experience is considered an asset; an equivalent combination of education and experience will also be considered.
• The ability to work independently with attention to detail and pride in delivering quality results and maintaining cleanliness standards.
• A collaborative, team-oriented approach supported by strong communication and organizational skills.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What We Bring To The Table

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• 10% discount on in-store purchases.
• On-the-job training and prioritization of internal promotions to help you grow and embrace new opportunities.
• Opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us. Farm Boy takes pride in growing a team that represents the best in the business.

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

Seniority level

Not Applicable

Employment type

Part-time

Job function

Customer Service

Industries

Software Development and IT Services and IT Consulting

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