Customer Service Representative

GFL Environmental Inc.; Orangeville; On-site; CAD 38,000 - 52,000; Full time

Job summary

GFL Environmental Inc. is seeking a Customer Service Representative to assist customers and sales teams by handling inquiries, processing payments, and maintaining account data. The role emphasizes professional telephone and email etiquette in a fast-paced environment.

The position requires 1–2 years of customer service or call center experience and proficiency with Microsoft Outlook, Word, and Excel. Office-based role in Ontario with onsite work expectations.

Qualifications

• Demonstrated customer service experience in a fast-paced environment.
• Ability to resolve customer concerns and provide clear, concise information.
• Strong written and verbal communication skills.

Responsibilities

• Provide excellent customer service via in-person, telephone, email, or web interactions.
• Handle incoming calls and make outgoing calls to customers.
• Enter customer information into the database and maintain new account files.

Skills

Customer service

Call center experience

Communication in writing

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Customer Service Represenative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.

Key Responsibilities

Provide excellent customer service and professionalism to all customers via in-person, telephone, email, or web interactions.

Communicate clearly and concisely with on-the-road employees to give instructions and assistance.

Answer incoming and make outgoing customer telephone calls.

Receive and resolve customer questions and concerns within established guidelines.

Monitor, resolve, document, and report all customer complaints, driver route sheets, call-in sheets, and operational issues in coordination with sales.

Track customer information and concerns by entering data into the database.

Research and complete customer refunds, submitting them for approval before sending to Accounts Receivable for payment.

Maintain new account files.

Work with supervisors to ensure all missed stops and special pickups are completed daily.

Provide timely and accurate information regarding missed stops or other customer concerns.

Generate call-in work orders for drivers.

Download, distribute, and answer all customer inquiries received via email.

Process web requests and take phone payments.

Process customer payments via the internet and accept cash payments as needed.

Enter new subscription residential accounts into the system.

Run credit checks on new customers.

Complete verification forms, service agreements, and pricing matrices for all commercial account changes, additions, and cancellations.

Key all new and cancelled accounts into the Tower system and verify accuracy.

Scan all contracts into the system and maintain proper records.

Assist in completing the Affym?

Maintain a positive attitude and promote the GFL Environmental brand by focusing on cooperation, employee partnership, and professional telephone/email etiquette.

Ensure the customer service area is neat and orderly to properly greet all visitors.

Conform in all respects with applicable laws, regulations, ordinances, company policies, procedures, and supervisor directives.

Provide backup assistance for the Office Coordinator as needed.

Perform other duties and responsibilities as required or requested by management.

Knowledge, Skills, Abilities, and Competencies

High School Diploma or GED.

One (1) to two (2) years of customer service call center experience.

Ability to implement solutions to general and specific customer concerns.

Ability to work in a fast-paced environment, meet deadlines, and perform under pressure.

Strong organizational and record-keeping skills.

Ability to speak and communicate effectively with customers and employees both verbally and in writing.

Proficient in Microsoft Outlook, Word, and Excel.

Strong problem-solving abilities.

Physical and Mental Demands

Ability to stand, sit, walk, use hands and fingers, talk, and hear.

Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

Indoor office environment (95% of the time).

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship
for this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

GFL Environmental Inc. is North America's leading diversified environmental services provider, specializing in solid and liquid waste management and soil remediation for residential and commercial clients.

Environmental Services Business Consulting and Services Professional Services

100 New Park Place, Vaughan, Ontario L4K 0H9, CA