Customer Service Representative

Fuze HR Solutions; Oakville; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company specializing in marketing materials seeks a Customer Service Representative in Oakville. This role focuses on seamless client communication, order management, and issue resolution. Join a supportive team dedicated to enhancing customer satisfaction and driving continuous improvement in a dynamic environment.

Benefits

Dynamic, collaborative team

Continuous improvement focus

Qualifications

• 3+ years experience in customer service or relevant education.
• Strong proficiency in communication and tech skills.
• Passionate about delivering exceptional service.

Responsibilities

• Manage customer order processing and inquiries.
• Resolve complaints and ensure a positive experience.
• Collaborate with internal teams for support.

Skills

Customer-Centric

Attention to Detail

Organization

Time Management

Communication

Tech-Savvy

Proactive

Team Player

Education

3+ years relevant customer service experience or post-secondary education

Tools

MS Office

CRM systems

Order Management Systems

Email Ticketing Systems

Smartsheet

Job description

Our client specializes in providing tailored solutions for the management, purchasing, warehousing, and distribution of marketing materials.

Primary Function :

As a Customer Service Representative, you will play a pivotal role in ensuring that our customers receive seamless, friendly, and professional service. You'll be the first point of contact for clients, assisting with order processing, inquiries, and resolving issues while maintaining a positive experience throughout their journey.

Key Responsibilities :

• Order Management : Accurately enter and process customer orders, ensuring prompt and timely fulfillment.
• Customer Communication : Manage open orders and provide regular updates to customers, ensuring clear and efficient communication.
• Issue Resolution : Handle customer inquiries and resolve complaints swiftly to maintain high satisfaction levels.
• Collaboration : Work closely with internal teams and sales representatives to provide complete support for customer needs.
• Website Assistance : Guide customers through navigating our website and placing orders online.
• Invoice Processing : Ensure accuracy in processing invoices for Warehouse Accounts.
• Phone Support : Answer calls and direct inquiries to the appropriate department while assisting with customer questions and concerns.

Required Skills :

• Experience : 3+ years of relevant customer service experience or post-secondary education in a similar field.
• Customer-Centric : A passion for delivering exceptional service and building lasting customer relationships.
• Attention to Detail : Strong focus on accuracy and consistency in all tasks.
• Organization : Ability to multitask and prioritize effectively in a fast-paced environment.
• Time Management : Excellent time management skills, ensuring all tasks are completed efficiently and on time.
• Communication : Proficient spoken and written English with clear and effective communication.
• Tech-Savvy : Strong proficiency in MS Office programs (Outlook, Excel, Word) and familiarity with CRM systems.
• Proactive : Motivated to take initiative and continuously seek learning opportunities.
• Team Player : Collaborative attitude, able to work well with internal teams.
• Industry Awareness : Comfort in supporting clients within the beverage and alcohol industry.

Preferred Skills :

• Order Management Systems : Experience with web portals or CRM systems, including order tracking.
• Email Ticketing Systems : Familiarity with email ticketing systems like Zoho Desk.
• Smartsheet : Experience using Smartsheet for project and task management.
• Location : 100% in-office role in Oakville
• Work Schedule : Monday to Friday, 9 : 00 AM - 5 : 00 PM (with a 30-minute unpaid lunch break)

Why Join Us?

• Join a company that is dedicated to providing innovative, customized solutions to its clients. You'll be part of a dynamic, collaborative team focused on continuous improvement and growth. We offer a supportive environment where you can thrive professionally while contributing to our clients' success.

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