Customer Service Representative

CAMP Systems International; Montreal (administrative region); Hybrid; CAD 42,000 - 54,000; Full time

Job summary

CAMP Systems International is seeking a customer service professional to be the first point of contact for clients, partners, and internal teams. You will understand needs, respond with solutions, and maintain thorough records of communications to ensure accurate support.

Ideal candidates bring strong interpersonal skills, a warm demeanor, and proficiency with Outlook, Excel, and Word. This role focuses on supporting software users and data processing while preserving CAMP's standards of service.

Qualifications

• Customer care and exceptional interpersonal skills required.
• Ability to understand and respond to customer needs.
• Proficient in Microsoft Outlook, Excel, Word and basic software use.

Responsibilities

• Be the first line of contact when customers, clients, and partners call or e-mail with inquiries.
• List, understand, and act in response to needs.
• Maintain records of customer communications.
• Provide effective and efficient assistance of customer facing applications, reports, and services.
• Support CAMP’s Business interactions, setup, user access, data processing and if needed connect to proper Aircraft Analysts.
• Maintain high standards of telephone and e-mail etiquette and promptness.

Skills

Customer care

Interpersonal skills

Communication

Tools

Microsoft Outlook

Excel

Word

Job description

Description

About CAMP Systems:At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we’re shaping the future of aviation technology. Since our founding in 1968, we’ve grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence.

Our Mission & Vision:
We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset:We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience In This Role:

As part of the Customer Service Team, you will be tasked with handling a variety of tasks involving client needs, requests, and making recommendations based on needs. This position offers the chance to become familiar with CAMP’s software, clientele, and brand. Using your exceptional and professional customer care skills, you will be the first impression and representation of CAMP Systems.

Responsibilities:

• Be the first line of contact when customers, clients, and partners call or e-mail with inquiries.
• List, understand, and act in response to needs.
• Maintain records of customer communications.
• Provide effective and efficient assistance of customer facing applications, reports, and services.
• Support CAMP’s Business interactions, setup, user access, data processing and if needed connect to proper Aircraft Analysts.
• Maintain high standards of telephone and e-mail etiquette and promptness.

You have:

• Intermediate understanding of computer software.
• Intermediate ability to use applications like Microsoft Outlook, Excel, Word, etc.
• Warm, welcoming, and helpful attitude.
• Excellent interpersonal skills.

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer – vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [e-mail] .

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.