Customer Service Representative

Insight Global; Mississauga; On-site; CAD 42,000 - 52,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative in Mississauga to act as the primary contact for key account customers and internal teams. You will manage inquiries, track orders, coordinate with distribution, resolve claims, and ensure an outstanding customer experience across Bauer's brands.

The role requires 1–3 years in customer service or order management, strong communication, and proficiency with ERP/EDI systems.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service, order management, or related experience.
• Strong written and verbal communication skills.
• Proficiency with Microsoft 365 (Outlook, Teams, Excel).
• Customer-facing experience via phone, email, and digital channels.
• Strong problem-solving and decision-making skills.
• Experience working with ERP systems, EDI, order management systems, or B2B customer portals.

Responsibilities

• Serve as the primary contact for key account customers and speciality teams.
• Manage customer inquiries, process and track orders.
• Coordinate with distribution and internal business teams.
• Resolve claims and returns; ensure exceptional customer experience.

Skills

Order management

Customer service

Communication skills

Problem solving

Cross-functional collaboration

Bilingual English/French

Education

High school diploma

Tools

ERP systems

EDI

B2B portals

Microsoft 365 (Outlook, Teams, Excel)

Job description

The Customer Service Representative serves as the primary point of contact for key account customers and specialty teams. This individual will manage customer inquiries, process and track orders, coordinate with distribution and internal business teams, resolve claims and returns, and ensure an exceptional customer experience while supporting Bauer's brands. The role requires strong order management experience, customer relationship skills, and the ability to navigate ERP and order management systems.

Required Skills & Experience

• High school diploma or equivalent
• 1-3 years of customer service, order management, or related experience
• Strong written and verbal communication skills
• Proficiency with Microsoft 365 (Outlook, Teams, Excel)
• Customer-facing experience via phone, email, and digital channels
• Strong problem-solving and decision-making skills
• Experience working with ERP systems, EDI, order management systems, or B2B customer portals
• Ability to manage multiple priorities and maintain professionalism in a fast-paced environment
• Experience supporting cross-functional teams and customers

Nice to Have Skills & Experience

• Bilingual in English and French

• Experience in the sporting goods, consumer products, or apparel industry