Customer Service Representative

Brenntag; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in chemical distribution seeks a Customer Service Representative to enhance customer experiences through effective communication and prompt order management. The role involves handling customer inquiries, processing orders, and collaborating with sales and other teams. Candidates should possess strong interpersonal skills and relevant experience in customer service. Competitive compensation and benefits, including health coverage and tuition reimbursement, are offered.

Benefits

Health and dental paid by the company

100% matched DC pension plan up to 6%

Gym / Wellness subsidy

Tuition reimbursement

Flexible work hours

Qualifications

• Experience of at least 2 years in a Customer Service role.
• Capacity to problem-solve and work independently is essential.
• Ability to maintain calmness during customer interactions.

Responsibilities

• Manage customer orders and ensure timely communication.
• Verify shipping, billing, and order information.
• Resolve customer complaints and process returns.

Skills

Problem-solving

Communication

Interpersonal skills

Teamwork

Multitasking

Education

2+ years in Customer Service or similar discipline

Chemical Distribution or Manufacturing experience (a plus)

Tools

Microsoft Office Suite

ERP/CRM systems

Collaboration tools

Job description

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management : order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.

Job Description :

Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.

Verifies all shipping, billing, pricing, and purchase order information.

Enters special instructions related to orders, customer requests / code maintenance, and notes.

Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.

Communicate and provide necessary support to sales staff while in the field.

Regularly communicates with internal and external customers on various issues.

Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.

Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.

Documents and resolves customer complaints.

Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.

Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

Education and Experience :

2+ years of experience in Customer Service or similar discipline.

Chemical Distribution or Manufacturing is a plus.

Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.

Excellent interpersonal skills with a passion for collaboration.

Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.

Dedication to teamwork, customer satisfaction, and results.

Willingness to work overtime, have on-call hours, or work after hours.

Keeping calm when on customer calls.

Experience with Microsoft Office Suite, ERP / CRM systems, and team collaboration tools.

OUR OFFER

We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.

Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.

Competitive pay and incentives.

Health and dental paid by company (with exception of LTD)

DC pension plan matched 100% by employer up to 6%

EFAP

Flexible Work Hours

Gym / Wellness subsidy

Tuition Reimbursement

Brenntag Canada Inc. is committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace. Brenntag Canada Inc. provides equal employment opportunities to qualified applicants and employees without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status, religion, gender identity, protected veteran status, disability or any other status protected by applicable Canadian, provincial or local law.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Applicable Law's

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Customer Service Representative • London, Canada