Group and Individual Insurance Customer Service Representative

Medavie; New Brunswick; Remote; CAD 35,000 - 50,000; Full time

Job summary

Medavie is seeking Customer Service Representatives to join their national health solutions team in Canada. Successful candidates will enjoy a flexible work schedule, substantial growth opportunities, and a positive workplace culture emphasizing well-being. The position requires clear communication skills and a strong desire to help others, with training provided to ensure success in a collaborative environment.

Benefits

Comprehensive health and dental plan that is 100% employer paid.

Extensive virtual paid training program.

Flexible work hours with emphasis on work-life balance.

Opportunities for career development and advancement.

4% Short-Term Incentive Program.

Qualifications

• Minimum Grade 12 Diploma with post-secondary education or equivalent work experience in customer service.
• Strong technical aptitude and ability to multitask.
• 2+ years with Contact Centre experience is preferred.

Responsibilities

• Provide support and service to members, ensuring high levels of customer service.
• Handle inquiries effectively and problem-solve within a team environment.
• Participate in virtual training programs to prepare for customer interactions.

Skills

Communication

Problem Solving

Attention to Detail

Technical Aptitude

Education

Grade 12 Diploma

Post-secondary education or equivalent work experience in customer service

Job description

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Building our future talent network:

We are always on the look-out for great talent like you! People with determination, passion, and curiosity who are excited about the idea of being the first point of contact for our company. We are hiring classes monthly and are looking to build a network of Customer Service Representatives who are flexible in their start date. If you are a critical thinker, love providing an amazing customer experience and are ready to start your career in an award-winning company culture with caring leaders and teams, resources and opportunities to unleash their full potential - let's talk!

Our next class will be starting September 9th, 2025.

Motivated by helping others?

In this role you will provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment. Your objective in this role is to ensure that the person making the inquiry receives the highest level of customer service possible. Far from your typical contact center experience - we have some of the highest employee satisfaction scores in the whole company.

What we offer:

• Comprehensive health and dental plan that is 100% employer paid.
• Monday to Friday shifts ending at 9pm AT / No overnights / No weekends!
• Extensive virtual paid training program, ensuring you are prepared to take calls with confidence.
• Opportunities for career development and advancement.
• Emphasis on work life balance offering wellness benefits, health resources & discounts.
• 4% Short-Term Incentive Program which recognizes your contribution to our success.

What you need to succeed:

• You like helping people - this is non-negotiable.
• You are a good communicator - through email and phone, you are clear, concise, and friendly.
• Whatever it takes attitude, you like a new challenge every day.
• Minimum Grade 12 Diploma with post-secondary education or equivalent work experience in customer service.
• Ensure you can concentrate, have high attention to detail and be able to sit while using a computer and a headset for prolonged periods of time.
• Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment.
• Strong technical aptitude - you can multitask and navigate between multiple software applications simultaneously while supporting the caller.
• You are a problem-solving master; you understand the callers needs and learn quickly how to get the best results in any environment.
• Ability to work independently in a virtual environment working remotely with coworkers and Leaders.

Language skills:

• Bilingual (English and French) is considered an asset.
• If you would like to be considered for our Bilingual position, you m ust be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages.

Hours of Work:

• Training hours: Monday - Friday (8:00am - 4:30pm AT)
• We support customers from coast-to-coast and our core hours are 8am - 9pm AT, Monday to Friday.
• After training you will be provided with an evening shift. All shifts are 7.5 hours between our core business hours.
• We offer a shift-bid twice per year (depending on business needs) where you are able to select alternate available hours based on seniority.

Remote Office Requirements:

• A designated private area, must have a locked door, secure locked perimeter doors, and a locked office space in a controllable environment.
• You must have a secure, quiet, distraction-free work space without conflicting responsibilities during your scheduled hours of work.
• You must always ensure your remote office space is secured before walking away.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [e-mail] .