Customer Service Representative

Saint Elizabeth; Kingston; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits

Pension

Flexible pay options

Car-loan support

Housing solutions

Staff perks

Hybrid work

Job summary

SE Health is hiring a Customer Service Representative to work from our Kingston Service Delivery Centre, coordinating client care and supporting health teams. The role involves scheduling staff, maintaining client records, data entry, and assisting with billing and reporting in a hybrid work setting.

Strong customer service, communication, and organizational skills are essential. The organization emphasizes competitive total rewards, flexibility, growth opportunities, and a values-driven culture

Qualifications

• Intermediate data entry and keyboarding skills.
• Experience using a PC database.
• Intermediate reading comprehension and excellent verbal communication skills.
• Demonstrated customer service skills and problem solving abilities.
• Adaptability and ability to meet tight deadlines.
• Ability to work independently.
• Ability to prioritize, multi-task and manage competing priorities.
• Good personal organizational skills.
• Basic computer skills in MS Word and MS Excel preferred.

Responsibilities

• Provide schedule planning support to health care team.
• Schedule staff to ensure continuity of care in service delivery.
• Update and maintain an electronic client database.
• File and maintain client records.
• Perform data entry of client, employee and billing information.
• Respond to caller inquiries with efficiency and appropriate urgency.
• Provide support to billing activities.
• Generate and distribute scheduling and billing reports.
• Investigate and follow up on errors or discrepancies in services ordered or provided.
• Assist with other office administrative duties as assigned.

Skills

Data entry

PC database

Verbal communication

Customer service

Problem solving

Multitasking

Independent worker

Organizational skills

Microsoft Word

Microsoft Excel

Education

Medical administration training

Health care training program

Tools

MS Word

MS Excel

Job description

SE Health is currently hiring a Customer Service Representative

POSITION SUMMARY

Working from our Service Delivery Centre based in Kingston, this position will be responsible for the efficient and effective coordination of client care.

Why join SE Health

• Competitive Total Rewards So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.

• Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.

• Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.

• Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

RESPONSIBILITIES

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned

REQUIREMENTS

• Must have a quiet confidential space to work from
• Must have access to the internet and a computer
• Intermediate data entry/keyboarding skills
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Experience working for a community health provider is preferred
• Related work experience and a familiarity with community health care services is preferred
• Basic computer skills in MS Word and MS Excel are preferred

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope,happinessand exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential.We’realso an inclusive, supportive workplace offering competitive compensation, strongbenefitsand real opportunities to grow.We’reAllInTogether.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

DEIA

At SE Health, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace where everyone feels respected, valued, and empowered to contribute and succeed.

AI and compensation details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $20.00 per hour.