Customer Service Representative

SE Health; Kingston; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading Canadian not-for-profit organization is hiring a Customer Service Representative to join their Service Delivery Centre in Kingston. This hybrid position entails coordinating client care, maintaining records, and providing scheduling support. Candidates should excel in communication, have strong customer service skills, and be adaptable in a dynamic environment. Opportunities for training and professional development are available, ensuring you will thrive within a supportive team.

Benefits

Total Rewards program including group benefits

Tuition Assistance Program

Ongoing education and professional development

WorkPerks for exclusive discounts

Qualifications

• Intermediate data entry/keyboarding skills required.
• Experience using a PC database preferred.
• Demonstrated customer service skills necessary.

Responsibilities

• Provide schedule planning support to healthcare team.
• Update and maintain electronic client database.
• Respond to caller inquiries with efficiency and urgency.

Skills

Intermediate data entry

Excellent verbal communication skills

Customer service

Problem solving

Adaptability

Education

Courses in medical administration or health care training

Tools

MS Word

MS Excel

Job description

SE Health is currently hiring a Customer Service Representative,

Here are many reasons why you will want to bring your talent to our team:

• You will be part of a distinguished Canadian, not-for-profit organization with a century of experience
• You will experience opportunities to use many of your skills and expand your knowledge
• Ongoing opportunities for continuing education, training and professional development
• Total Rewards program which includes group benefits, and pension plan
• Education bursaries
• Extensive paid orientation and preceptorship program
• Tuition Assistance Program
• WorkPerks , which gives access to exclusive discounts from leading brand name companies and trusted local businesses.
  
  

Position Summary

Working hybrid out of our Service Delivery Centre based in Kingston, this position will be responsible for the efficient and effective coordination of client care.

Responsibilities

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.
  
  

Requirements

• Must have a quiet confidential space to work from
• Must have access to the internet and a computer
• Intermediate data entry/keyboarding skills
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Experience working for a community health provider is preferred
• Related work experience and a familiarity with community health care services is preferred
• Basic computer skills in MS Word and MS Excel are preferred
  
  

About Us

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive salary, group benefits, RRSP pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Talent Acquisition Team at [e-mail] at your earliest convenience.