Customer Service Representative

Alphabe Insight Inc; Halifax; On-site; CAD 54,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Career development

Training programs

Supportive work environment

Job summary

SkillBridge Academy in Halifax is seeking a Customer Service Representative to be the first point of contact for clients, delivering a seamless and professional experience. You will support the mission by building strong relationships and ensuring high-quality service.

The role requires a high school diploma, customer service experience, and strong communication skills. It offers a competitive salary and opportunities for growth in a supportive environment.

Qualifications

• High school diploma or equivalent; higher education is a plus.
• Experience in customer service or related roles.
• Strong communication and interpersonal skills.
• Detail-oriented with good problem-solving abilities.
• Ability to work independently and in a team.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely solutions.
• Provide feedback to improve service processes and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Customer service experience

Problem-solving

Teamwork

Education

High school diploma

Tools

Microsoft Office

CRM systems

Job description

At SkillBridge Academy, we are dedicated to shaping the next generation of professionals through innovative training programs, personalized development, and a results-driven learning experience. Our mission is to empower individuals with the skills and confidence they need to excel in their chosen careers.
We believe in fostering a collaborative and growth-oriented environment where ideas are valued, achievements are recognized, and potential is limitless

Job Description

Job Description:
We are seeking a dedicated Customer Service Representative to join our team in Halifax. In this role, you will be the first point of contact for our clients, ensuring a seamless and professional customer experience. You will play a key role in supporting our mission by delivering high-quality service and building strong client relationships.

Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat.

Resolve customer issues efficiently and professionally.

Maintain accurate records of customer interactions and transactions.

Collaborate with internal teams to ensure timely solutions.

Provide feedback and insights to improve service processes and customer satisfaction.

Qualifications

Qualifications:

High school diploma or equivalent; post-secondary education is a plus.

Proven experience in customer service or related roles.

Strong communication and interpersonal skills.

Excellent problem-solving abilities and attention to detail.

Ability to work independently and as part of a team.

Proficiency in Microsoft Office Suite and CRM systems.

Additional Information

Competitive salary: $54,000 – $58,000 per year.

Opportunities for professional growth and career development.

Skills development and training programs.

Supportive and inclusive work environment.

Full-time position with standard working hours.