Customer Service Representative

Floform; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Wages

Medical and Dental Benefits

Paid sick days

RRSP matching

Job summary

FLOFORM Countertops is seeking a Customer Service Representative / Estimator for the Edmonton branch. The role combines estimate preparation with responsive customer service, order processing, and upselling opportunities.

The ideal candidate has 2 years in estimating blueprints and measuring, plus 2 years in customer service within flooring, cabinets, tile or construction. Proficiency in Microsoft Office and estimating software is expected.

Qualifications

• High School Diploma or equivalent; post secondary education is an asset.
• 2 years estimating blueprints and take-offs.
• 2 years customer service experience in flooring, cabinets, tile, construction.
• Basic computer skills and ability to learn estimating software.

Responsibilities

• Maintain current price lists and inform customers of prices, shipping dates, delays, and needed information.
• Input orders/quotes and confirm product availability.
• Respond to inquiries and complaints; coordinate with other departments; escalate when needed.
• Establish proactive communication to ensure understanding of products ordered.
• Interact with customers on-site in a friendly, professional manner.
• Maintain relationships with contractors, clients, and sub-contractors.
• Handle pricing, invoicing, and payment/shipping discrepancies with appropriate departments.
• Ensure orders are produced on time to meet schedules.

Skills

Estimating blueprints

Customer service

Microsoft Office

Mathematical accuracy

Verbal communication

Problem solving

Team collaboration

Attention to detail

Education

High School Diploma

Post Secondary Education considered an asset

Tools

Estimating software

Microsoft Office

Job description

Our Edmonton Branch is seeking a Customer Service Representative / Estimator to join the team!

FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary

The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.

Qualifications

• High School Diploma with other relatable education
• Post Secondary Education considered an asset
• 2 years estimating blueprints, and completing measurements and take offs
• 2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction)
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating software
• Strong organizational skills, with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Works well with team members to resolve issues and move forward in a proactive manner
• Effective verbal communication skills
• Proficient mathematical skills with strong understanding of measurements and fractions
• Ability to solve problems as they arise

Duties and Responsibilities

• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Inputs orders/quotes into the computer system and confirms availability of product
• Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
• Establishes proactive communication with customers to ensure understanding of product ordered
• Responds to general customer enquiries while on-site in a friendly, professional manner and courteous manner
• Maintains and develops relationships with contractors, clients and sub-contractors
• Handles quality and service issues to develop/maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Ensures that orders are put into production on time to meet pickup and delivery schedules
• May handle warranty and service issues as they arise
• Other duties as assigned

Benefits

• Competitive Wages
• Medical and Dental Benefits
• Paid sick days
• RRSP matching

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”

We look forward to meeting you!

We are an Equal Opportunity Employer.