Customer Service Representative

Aston Carter; Edmonton; On-site; CAD 25,000 - 35,000; Full time

Benefits offered by this job

Bonus program available upon permanent

Job summary

Aston Carter in Edmonton, AB is seeking a Customer Service Administrator to join the transportation and logistics team. This entry-level role is ideal for someone with at least 1 year in customer service or office support who enjoys helping customers and staying organized.

You will handle inquiries about shipments, provide status updates, coordinate pickups, and maintain shipping documents using Excel and internal systems. This on-site, contract-to-hire position offers training and growth.

Qualifications

• 1+ year of customer service, administrative, or office support experience.
• Strong communication and interpersonal skills.
• Basic Microsoft Excel and data entry experience.
• High attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customer inquiries regarding shipments, deliveries, and transportation services.
• Provide shipment status updates and communicate proactively with customers to ensure a positive experience.
• Coordinate pickups and deliveries by working closely with drivers, dispatchers, warehouses, and customers.
• Assist with scheduling and tracking shipments to ensure timely service.
• Process and maintain shipping documentation, invoices, bills of lading, and transportation records.
• Enter and update information accurately using Microsoft Excel and internal systems.
• Resolve customer concerns, shipment delays, and documentation discrepancies in a professional and timely manner.
• Support day-to-day administrative operations and assist the logistics team as needed.

Skills

Customer service

Administrative support

Excel

Data entry

Communication

Organizational skills

Multitasking

Tools

TruckMate

Job description

Job Title: Customer Service Administrator

Location: Edmonton, AB (On-Site)

About the Role

Our client is looking for a Customer Service Administrator to join their growing transportation and logistics team. This is an excellent opportunity for someone early in their career who enjoys helping customers, staying organized, and working in a fast-paced environment. The ideal candidate will have at least 1 year of customer service or administrative experience and be eager to learn. Experience in transportation, logistics, trucking, retail, hospitality, call centers, or other customer-facing industries is welcome.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries regarding shipments, deliveries, and transportation services.

• Provide shipment status updates and communicate proactively with customers to ensure a positive experience.

• Coordinate pickups and deliveries by working closely with drivers, dispatchers, warehouses, and customers.

• Assist with scheduling and tracking shipments to ensure timely service.

• Process and maintain shipping documentation, invoices, bills of lading, and transportation records.

• Enter and update information accurately using Microsoft Excel and internal systems.

• Resolve customer concerns, shipment delays, and documentation discrepancies in a professional and timely manner.

• Support day-to-day administrative operations and assist the logistics team as needed.

Qualifications

• 1+ year of customer service, administrative, or office support experience.

• Strong communication and interpersonal skills.

• Basic Microsoft Excel and data entry experience.

• High attention to detail and organizational skills.

• Ability to multitask and prioritize in a fast-paced environment.

Nice to Have:

• Experience in transportation, trucking, logistics, shipping, or warehousing.

• Experience using TruckMate or similar transportation software.

• Dispatch or freight coordination exposure.

What We're Looking For

• Positive and customer-focused attitude.

• Strong problem-solving skills and willingness to learn.

• Ability to work effectively with a variety of personalities, including customers, drivers, and internal teams.

• Comfortable working in a dynamic environment where priorities can change throughout the day.

• Reliable, detail-oriented, and team-focused.

Why Join?

• Entry-level opportunity with training and long-term growth potential.

• Supportive team environment with experienced mentors.

• Exposure to the transportation and logistics industry.

• Opportunity for career advancement within a growing organization.

• Bonus program available upon permanent hire.

Hours: Monday to Friday, 7:30 AM - 4:00 PM

This role is ideal for someone with customer service experience who is looking to build a career in administration, logistics, or transportation operations.

Job Type & Location

This is a Contract to Hire position based out of Edmonton, AB.

Pay and Benefits

The pay range for this position is $21.63 - $21.63/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully onsite position in Edmonton,AB.

À propos d'Aston Carter

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, les achats, la chaine d’approvisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l’industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du classement Fortune 500. Nous sommes fiers d’avoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.

Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à [e-mail] ([e-mail]) pour connaître d’autres options d’accommodement.

Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.