Customer Service Representative

Insight Global; Edmonton; Remote; CAD 30,000 - 60,000; Full time

Job summary

A client in Toronto is looking for Customer Support Analysts to join their digital support team. This role requires managing customer support tickets, providing bilingual assistance, and training. The contract spans 3 months with potential for extension and offers benefits after 31 days.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Retirement Savings with Employer Matching

Paid Time Off per law

Qualifications

• Exceptional communication and customer service skills.
• Proficient in written and verbal English and French.
• Experience with Microsoft Office.

Responsibilities

• Provide email support and manage up to 300 tickets per week.
• Train new team members and contribute to the digital support team.

Skills

Communication

Customer Service

Technology Affinity

Bilingual (English and French)

Microsoft Office

Job description

Job Title: Customer Support Analyst

• Exceptional communication and customer service skills
• Owns a laptop and has a designated workspace at home
• Affinity for technology and applications
• Proficient in written and verbal English and French
• Availability to work one weekend day and overtime if needed
• Experience with Microsoft Office

Nice to Have Skills & Experience

• Experience handling guests in a loyalty program
• Background in analytics, technology, live chat, phone support, or IVR systems

Job Description

Our client in Toronto is seeking additional customer support analysts for their digital support team. The role involves email support, managing up to 300 tickets per week, and training new team members. The contract is initially for 3 months with potential extension. Bilingual (French and English) agents are required for half of the team. Shifts may include afternoons, evenings, and weekends.

Compensation will vary based on skills, experience, and education. Benefits start on day 31 and include medical, dental, vision, disability, life insurance, and retirement savings with employer matching. Paid time off is also provided as per law. For independent contractors interested in this role, please contact us for more details.