Customer Service Representative

Water Treatment Equipment Co; Eastern Ontario; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

Vision care

RRSP match

Employee discounts

Paid time off

Job summary

Culligan is seeking a customer service oriented associate in Pembroke, Ontario. You will assist customers in person and over the phone, schedule deliveries, process contracts, and support sales through lead generation and upselling.

The role includes cash handling, balance of cash, and coordinating service and installation with the team. This position offers a stable weekday schedule and opportunities for growth.

Qualifications

• Friendly, outgoing personality and a genuine willingness to help customers.
• Excellent interpersonal and phone communication skills.
• Ability to multitask in a fast-paced environment.
• Previous customer service experience is preferred.
• Intermediate computer knowledge and basic software skills.

Responsibilities

• Assist customers in person and on the phone in a professional manner.
• Set up deliveries and book service calls.
• Process new contracts, create customer accounts and schedule installation.
• Print and distribute service work orders and route tickets; close and bill when completed.
• Promote and up-sell products and services to customers.
• Book walk-in and phone sales leads with the Sales Team.
• Manage accounts receivable calls and forward outstanding invoices as needed.
• Handle cash, balance the cash drawer, and process deposits.
• Refer unresolved grievances to appropriate departments for follow-up.

Skills

Customer service

Phone communication

Multitasking

Previous CS experience

Computer literacy

Job description

Our Company

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

Responsibilities

• Assist customers in person and on the phone in a professional manner


• Set up deliveries and book service calls


• Process new contracts, create customer account and schedule installation, as required


• Print and distribute service work orders and route tickets, close work orders and bill out once completed


• Promote and up-sell products and services to new and current customers


• Book walk-in and phone sales leads with Sales Team


• Make accounts receivable collections and related calls, forward outstanding invoices as requested


• Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc


• Refer unresolved customer grievances to designated departments for further investigation


• Carry out water jugs and bags of water softener salt to customers when required

Qualifications

• Outgoing, friendly, and a desire to help people


• Excellent interpersonal and phone communication skills


• Ability to multitask and work in a fast-paced environment


• Previous customer service experience


• Intermediate computer knowledge

We Offer

• Compensation
  
  
  
  • Hourly base pay
  
  
  • Employee referral bonus
  
  
  • Annual performance review (potential pay increase)
  
  
  
  


• Benefits
  
  
  
  • Dental care
  
  
  • Extended health care
  
  
  • Life insurance
  
  
  • Vision care
  
  
  • Employee assistance program
  
  
  • RRSP match (after three months)
  
  
  
  


• Work/Life Balance
  
  
  
  • No weekends! No late nights!
  
  
  • Monday through Friday
  
  
  • Paid time off
  
  
  • Paid holidays
  
  
  
  


• Training
  
  
  
  • Paid CSR training
  
  
  • Paid Culligan training
  
  
  
  


• Direct Career Tracks: We love to promote from within!
  
  
  
  • Office Manager
  
  
  • Sales Representative
  
  
  • Management
  
  
  
  


• Additional Perks
  
  
  
  • Employee discounts
  
  
  
  


• Supportive Workplace
  
  
  
  • Non-toxic work environment
  
  
  • Open door policy with management
  
  
  • Company lunches, dinners, and parties!
  
  
  
  

Our Mission

• As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

Our Values

• Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Compensation: $20.00 per hour

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.