Customer Service Representative

PGW Auto Glass; Dartmouth; On-site; CAD 25,000 - 30,000; Full time

Job summary

PGW Auto Glass in Dartmouth, Nova Scotia, is seeking a customer service representative to handle phone and email inquiries for price quotes on glass and installation products. The role involves call center functions to deliver quality service and maintain ongoing communication with customers.

The ideal candidate will have strong written and verbal communication, excellent customer relations skills, and the ability to work under interruptions while maintaining attention to detail.

Qualifications

• High School graduate or equivalent.
• Excellent written and verbal communication.
• Strong customer relations skills.
• Ability to work under frequent interruptions.
• Detail-oriented and accurate in data entry.

Responsibilities

• Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products.
• Provide quality customer service through call center functions.
• Maintain constant communication with customers.
• Be knowledgeable on product inventory including data entry, cancellations, credits, invoicing, and customer service inquiries.

Skills

Written communication

Verbal communication

Customer relations

Teamwork

Attention to detail

Education

High School diploma or equivalent

Job description

• Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW.
• Call center functions to provide quality customer service.
• Ensure the company establishes and maintains constant communication with customers.
• Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
• Generate sales/buys from online leads.
• Assume other duties as assigned.
• Required to work an assigned Saturday when needed.

Duties/Responsibilities

• Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW.
• Call center functions to provide quality customer service.
• Ensure the company establishes and maintains constant communication with customers.
• Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
• Generate sales/buys from online leads.
• Assume other duties as assigned.
• Required to work an assigned Saturday when needed.

Required Skills/Abilities

• Must have good written and verbal communication skills.
• Must have good customer relations skills.
• Ability to work well with others.
• Must have the ability to work under conditions of frequent interruptions.
• Be attentive to details.

Education And Experience

• High School graduate or equivalent

Essential Physical Demands/Work Environment

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.

Hourly Rate

: 20$