Customer Service Representative

Axis Communications; City of Langley; On-site; CAD 42,000 - 64,000; Full time

Job summary

IPEX Langley is seeking a Customer Service Representative to provide exceptional service to our diverse account portfolio. This on-site role supports order entry, delivery timelines, and cross-functional collaboration to meet service standards.

The ideal candidate has 3+ years in customer service, experience with SAP/CRM is a plus, and bilingualism is valued. This contract position is based at the Langley office with 18 months term and full-time hours.

Qualifications

• Minimum 3+ years in customer service, preferably in manufacturing/B2B.
• Experience with SAP/CRM is an asset.
• Bilingualism is an asset.

Responsibilities

• Respond to customer inquiries regarding pricing, product availability, order status, and delivery timelines.
• Resolve delays, service issues, and complaints while identifying process improvements.
• Accurately enter, release, and manage orders through multiple channels.
• Collaborate with Sales, Production, Supply Chain, and other teams to meet service standards.
• Identify sales opportunities, customer leads, and prepare quotations.
• Upsell companion products using SAP and CRM platforms.

Skills

Customer service

Relationship building

Communication skills

Problem solving

Attention to detail

Education

High school diploma

Post-secondary education preferred

Tools

SAP/CRM

MS Office

Job description

Customer Service RepresentativeLocation: Langley, BCAt IPEX, the leader in thermoplastic piping systems, we are redefining the future of water management and clean energy. As part of the Aliaxis family, we combine global strength with local expertise to tackle the world's toughest challenges. Guided by our values – We Dare, We Care, We Deliver – we challenge the status quo to make a meaningful impact. If you're an innovative collaborator ready to make a difference, come join us in shaping a better tomorrow!The Customer Service Representative (CSR) supports a diverse portfolio of accounts and products, delivering a consistent, high-quality customer experience aligned with IPEX’s customer intimacy strategy. This role builds strong customer relationships, identifies opportunities, and supports business growth through service excellence. This is an on-site role 5 days/week, 8am-4pm, based out of the Ipex Langley office.Please note: This is a full time contract position with an 18 month term .Customer Interaction & SupportRespond to customer inquiries regarding pricing, product availability, order status, and delivery timelines.Resolve delays, service issues, and complaints while identifying process improvements.Support customer issue resolution with patience and professionalism.Accurately enter, release, and manage orders through multiple channels.Collaborate with Sales, Production, Supply Chain, and other teams to meet service standards.Ensure back-orders are addressed appropriately.Serve as a trusted point of contact for customers.Identify sales opportunities, customer leads, and prepare quotations.Upsell companion products using SAP and CRM platforms.Perform other business-related tasks as required.Sales Collaboration & Relationship BuildingBuild and maintain strong customer relationships via phone, email, and occasional face-to-face interactions.Partner with Sales to understand market conditions, customer needs, and product updates.Share customer insights and trends with internal teams.Process Excellence & Continuous ImprovementEnsure accuracy and timeliness in customer interactions and order processing.Participate in product, system, and process training.Support initiatives that enhance customer experience and operational efficiency.Qualifications & RequirementsHigh school diploma requiredPost-secondary education preferred3+ years customer service experienceManufacturing/B2B preferredSales experience preferredSAP/CRM experience an assetBilingualism an assetStrong MS Office skillsCore CompetenciesCustomer service excellenceRelationship buildingProblem solving and empathyCommunication skillsOrganization and attention to detailAbility to manage multiple prioritiesContinuous learning mindsetTeam collaborationWhy Join Us?This role offers the opportunity to influence business growth, develop strategic customer partnerships, and contribute directly to market expansion within a respected industry-leading organization. Participation in the Ipex medical benefits plan is available for this role.IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at [e-mail]