B2B Customer Success & Sales Support (Langley, On‑Site)

IPEX by Aliaxis; City of Langley; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits plan

Job summary

IPEX, part of the Aliaxis family, is hiring a Customer Service Representative in Langley, BC. This on-site role supports a diverse portfolio, builds strong customer relationships, and drives growth through service excellence.

Qualifications include a high school diploma and 3+ years in customer service; SAP/CRM experience is an asset. The position offers medical benefits and opportunities to collaborate with Sales, Production, and Supply Chain.

Qualifications

• High school diploma required.
• Post-secondary education preferred.
• 3+ years customer service experience.
• Manufacturing/B2B preferred.
• Sales experience preferred.
• SAP/CRM experience an asset.
• Bilingualism an asset.
• Strong MS Office skills.

Responsibilities

• Respond to customer inquiries regarding pricing, product availability, order status, and delivery timelines.
• Resolve delays, service issues, and complaints while identifying process improvements.
• Support customer issue resolution with patience and professionalism.
• Accurately enter, release, and manage orders through multiple channels.
• Collaborate with Sales, Production, Supply Chain, and other teams to meet service standards.
• Ensure back-orders are addressed appropriately.
• Serve as a trusted point of contact for customers.
• Identify sales opportunities, customer leads, and prepare quotations.
• Upsell companion products using SAP and CRM platforms.
• Perform other business-related tasks as required.

Skills

Customer service

Relationship building

Problem solving

Communication

Attention to detail

Multitasking

Team collaboration

Education

High school diploma

Post-secondary education

Tools

SAP

CRM

MS Office

Job description

IPEX, part of the Aliaxis family, is hiring a Customer Service Representative in Langley, BC. This on-site role supports a diverse portfolio, builds strong customer relationships, and drives growth through service excellence.

Qualifications include a high school diploma and 3+ years in customer service; SAP/CRM experience is an asset. The position offers medical benefits and opportunities to collaborate with Sales, Production, and Supply Chain.