Customer Service Representative

Holman Enterprises; Calgary; Hybrid; CAD 53,000 - 78,000; Full time

Job summary

Holman Enterprises, a leader in automotive services, seeks a skilled Account Manager for fleet management. In this role, you will manage client portfolios, ensuring top-tier service and effective issue resolution. Ideal candidates will have a university degree, strong customer service skills, and be fluent in both English and French. Join Holman and support our commitment to excellence in client interactions.

Qualifications

• 3-5 years direct customer service experience preferably in fleet industry.
• Ability to manage customer requirements through company systems.
• Excellent attention to details and accuracy.

Responsibilities

• Manage day-to-day interactions within assigned client portfolio.
• Run regular monthly proactive reports to identify issues.
• Maintain strong client contact and resolve issues promptly.

Skills

Customer service

Communication skills

Problem resolution

Time management

Bilingual (French & English)

Education

University degree or post-secondary diploma / certificate

Tools

MS Word

Excel

Job description

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right .

Job Description

Essential Functions:

• Holds responsibility for the success of the day- to-day interaction within their assigned client portfolio
• Act in the best interest of all parties including the organization, maintaining a consistent and professional manner in all dealings
• Selector building, including concession negotiations, vehicle recommendations, vehicle pricing, client approval and order placing
• Proactively update / Review client profile and policy
• Maintain regular client contact while building strong connections with various contacts
• Run regular monthly proactive reports to identify and resolve potential issues before they arise
• Interact with other departments to resolve client issues and follow-up on projects / issues
• Manage and mail various types of information in a timely manner (liability slips, renewals, card replacements, new driver packages, infractions, fuel velocity reports etc.)
• Produce and/or analyze various reports based on both client and internal needs
• Beware of potential problems and work to resolve them; escalate to the appropriate internal parties.

Knowledge and Skill:

• Excellent customer service and communication skills, including the ability to prioritize and organize numerous requests and work under pressure to meet deadlines
• Computer literate with particular attention to details and accuracy is a must
• Strong MS Word and Excel skills are a must
• Ability to manage customers’ requirements through company systems
• Demonstrated ability to work both independently and with others as a team
• Highly motivated and self-directed
• Can adapt quickly to situations
• Dedicated to professionalism and good judgment
• Positive outlook and results oriented
• Maintain an adequate problem resolution technique to handle internal and external issues

Other Requirements:

• University degree or post-secondary diploma / certificate an asset
• 3-5 years direct customer service experience, preferably in the fleet industry
• Attend corporate/industry sponsored events, client meetings and participate in the preparation as well as presentation of customer reviews where required to support the Account Manager (AM), Sales Manager (SM) or Senior Management
• Ability to maintain an understanding of ARI systems, services, departmental policies and goals
• Bilingual position must read, speak and write French & English fluently

#LI-MG1

#HYBRID

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $53,500.00 - $77,570.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right .

Job Description

Essential Functions:

• Holds responsibility for the success of the day- to-day interaction within their assigned client portfolio
• Act in the best interest of all parties including the organization, maintaining a consistent and professional manner in all dealings
• Selector building, including concession negotiations, vehicle recommendations, vehicle pricing, client approval and order placing
• Proactively update / Review client profile and policy
• Maintain regular client contact while building strong connections with various contacts
• Run regular monthly proactive reports to identify and resolve potential issues before they arise
• Interact with other departments to resolve client issues and follow-up on projects / issues
• Manage and mail various types of information in a timely manner (liability slips, renewals, card replacements, new driver packages, infractions, fuel velocity reports etc.)
• Produce and/or analyze various reports based on both client and internal needs
• Beware of potential problems and work to resolve them; escalate to the appropriate internal parties.

Knowledge and Skill:

• Excellent customer service and communication skills, including the ability to prioritize and organize numerous requests and work under pressure to meet deadlines
• Computer literate with particular attention to details and accuracy is a must
• Strong MS Word and Excel skills are a must
• Ability to manage customers’ requirements through company systems
• Demonstrated ability to work both independently and with others as a team
• Highly motivated and self-directed
• Can adapt quickly to situations
• Dedicated to professionalism and good judgment
• Positive outlook and results oriented
• Maintain an adequate problem resolution technique to handle internal and external issues

Other Requirements:

• University degree or post-secondary diploma / certificate an asset
• 3-5 years direct customer service experience, preferably in the fleet industry
• Attend corporate/industry sponsored events, client meetings and participate in the preparation as well as presentation of customer reviews where required to support the Account Manager (AM), Sales Manager (SM) or Senior Management
• Ability to maintain an understanding of ARI systems, services, departmental policies and goals
• Bilingual position must read, speak and write French & English fluently

#LI-MG1

#HYBRID

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $53,500.00 - $77,570.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.

At Holman, we exist to pro vide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.

About the company

Holman Enterprises, headquartered in Mount Laurel, New Jersey, is an international automotive services company. Beginning in 1924 as a single Ford dealership, Holman has evolved to encompass six business segments that support several diverse sectors of...

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