Customer Service Representative

NVA Canada; Burlington; On-site; CAD 30,000 - 40,000; Full time

Job summary

NVA Canada is seeking a customer service represented to welcome clients, respond to questions, process patient traffic, and handle payments in our Burlington location.

You will answer phone calls, screen for service needs, schedule appointments, manage mail and email, and document client information in the practice management system, escalating complex issues to senior staff as needed.

Qualifications

• Minimum of 1 year related customer service experience required.

Responsibilities

• Greet clients, respond to questions; process incoming and outgoing patients, and handle payments.
• Answer phone calls, screen for service needs, and schedule appointments.
• Handle incoming and outgoing mail and e-mail; monitor waiting area for cleanliness.
• Document and maintain client information in practice management software.
• Escalate complex matters to senior staff.

Skills

Customer service

Job description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related customer service experience required.

At NVA Canada diversity and inclusion are an important part of our everyday reality.

At NVA Canada, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers sites: careers.nvacanada.ca
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA Canada!

Please note that we use third-party recruitment software, which may include artificial intelligence features to assist in screening applications.

NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.