Customer Service Representative

Staples Canada; Belleville; On-site; CAD 30,000 - 40,000; Part time

Job summary

An established retail leader is seeking passionate individuals to join their team in a part-time role. This position offers a unique opportunity to connect with customers, provide exceptional service, and contribute to a dynamic environment. You will play a vital role in ensuring customer satisfaction by handling purchases, resolving concerns, and maintaining store standards. With a focus on growth and learning, this role is perfect for those who are curious and eager to make a difference in their community. Join a company that values diversity and inclusion while offering benefits and discounts to enhance your work experience.

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Learning & Development programs

Qualifications

• 1 year of related experience preferred.
• Proven track record in customer service excellence.

Responsibilities

• Provide exceptional customer experience during purchases.
• Suggest value-added services and promotions to customers.

Skills

Customer Service Excellence

Effective Communication

Problem Solving

Sales Skills

Job description

1 week ago Be among the first 25 applicants

Who we are
Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

Job Description
Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. If that’s you, let’s work, learn and grow together.

Some Of What You Will Do

• Be a dynamic inspiring partner to customers by providing an exceptional experience while processing all types of purchases, resolving customer opportunities, and completing returns and exchanges. Handle a wide range of purchases including buy-online-pickup-in-store (BOPIS), services pickups, and special orders.
• Suggest value-added sales and services to customers. Connect, share, and partner by offering relevant programs/promotions to add value.
• Operate cash registers, follow all loss prevention measures, and ensure the cleanliness and store standards of your assigned departments.
• Stock and maintain front-end racks/shelves and merchandise areas.
• Ensure a clean and safe environment, prioritizing the safety of yourself, fellow associates, and customers.

Qualifications

• Three months to one year of related experience preferred.
• Proven track record of achieving customer service excellence.
• Ability to resolve customer concerns diplomatically.
• Effective communication skills across various mediums.
• Curious, approachable, passionate, and solutions-oriented.

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Learning & Development programs
• And more...

Additional Information

• A moderate amount of physical effort and operation of equipment/machinery is required.
• Work at the front cash station, involving some repetitive movement and standing.
• Availability for retail shifts including evenings and weekends is required.

Employment Statement

Staples is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs upon request throughout the recruitment process.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Retail