Customer Service Rep (Burlington)

Advantage Personnel; Burlington; On-site; CAD 58,000 - 67,000; Full time

Job summary

A leading company in industrial supply is seeking a Customer Relations Coordinator to ensure excellent service to customers and manage inquiries efficiently. The role demands strong communication and problem-solving skills, with responsibilities involving expert knowledge of products and supplier negotiations. This position offers a starting annual salary of $58,000 with opportunities for career growth.

Qualifications

• 2-3 years of previous experience in a customer care position.
• Experience in an industrial supply environment.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Become an expert of the products and services provided.
• Respond to customer inquiries and resolve issues.
• Negotiate pricing and terms with suppliers.

Skills

Customer Service

Problem Solving

Communication

Organization

Attention to Detail

Computer Skills

Tools

Microsoft Office

Job description

Job Title: Customer Relations Coordinator

Location: Burlington, Ontario - Harvester Rd & South Service Rd

Shift: Monday to Friday, 8:00am - 4:30pm

Annual Salary: $58,000 to start

Job Type: Permanent Hire

We are hiring a permanent Customer Service Representative to join our client's team! The services they provide include Tool Reconditioning, Supply Chain Management, Industrial Vending, Product Engineering, and more! We are looking for personable candidates with excellent customer service and problem-solving skills.

Responsibilities Include:

• Become an expert of the products and services being supplied to customers
• Respond to customer inquiries about products, pricing, and availability
• Contact suppliers for quotes, review proposals, negotiate for best pricing and terms
• Communicate with customers and other team members over phone and email
• Resolve issues with delivery, inventory, and invoicing as needed
• Provide excellent customer service and build relationships with new and existing customers
• Other general administrative tasks as assigned

Candidate Qualifications:

• 2-3 years of previous experience in a similar customer care position
• Previous experience in a similar industrial supply environment (machining, industrial vending, manufacturing)
• Ability to work well under pressure and in a fast-paced office environment
• Strong communication and problem-solving skills
• Strong attention to detail and organizational skills
• Ability to work independently and with a team
• Strong computer skills and long-term experience using Microsoft Office programs

Please apply online today! We are interviewing qualified candidates immediately.