Customer Service Representative (65021)

US Tool Group; Burlington; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in industrial products is seeking a Customer Service Representative in Burlington. This role involves managing customer orders and inquiries, providing knowledgeable support, and building trust-based relationships to enhance customer experience. Ideal candidates will have 2-3 years of experience in a customer service role and strong problem-solving skills. Join a dynamic team committed to superior service and personal growth.

Benefits

Good benefit package including RRSP

Paid holiday and paid time off accrual

Weekly Pay

A work-hard play-hard environment

Personal and professional growth

Qualifications

• 2-3 years of customer service experience in an industrial environment preferred.
• Ability to adapt to changing workload priorities.
• Strong initiative and computer skills required.

Responsibilities

• Manage customer requests from quote to order.
• Provide answers about products, pricing, and availability.
• Resolve delivery and invoicing issues.

Skills

Problem solving

Attention to detail

Organizational skills

Communication

Education

High school diploma

Tools

Word

Excel

Job description

Customer Service Representative

Burlington, Canada

Who We Are

You will be working for an innovative supplier of industrial products and services that produce Best-in-Class cost savings for our customers. These solutions include: Integrated Supply Chain Management, Production Cutting Tool Reconditioning, Industrial Vending, Custom Value Added Solutions, Information Technology and Product Engineering. Founded in 1958, we grew to be the largest cutting tool reconditioning firm in North America. Our customers include the largest aerospace and defense contractors in the industry and major manufacturers in the power generation, fluid control and transportation markets. US Tool Group has been committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees.

About This Opportunity

We are looking for someone who is committed to all-inclusive customer support. Our team members are dynamic, energetic, and enthusiastic problem-solvers, who strive to provide superior customer service.

Summary Of Responsibilities

• Action customer requests received through multiple channels, from quote to order
• Provide knowledgeable answers to questions about products, pricing and availability
• Order Management: review and track back-orders with inventory planners and warehouse staff and offer alternatives where applicable
• Resolve issues with delivery, inventory and invoicing – process returns and replacement orders as necessary
• Become a product expert in order to understand each customer's needs to provide effective and meaningful solutions
• Build sustainable trust-based relationships to guarantee a best-in-class experience for the customer
  
  

Skills And Qualifications

• 2-3 years previous procurement and/or customer service experience in an industrial environment is preferred
• Exhibit a strong ability to adapt to changing workload priorities
• Strong attention to detail and ability to prioritize and plan work
• Strong problem solving/troubleshooting skills
• Excellent initiative and organizational skills
• Strong computer skills: Word and Excel
• Ability to work independently and as part of a team
  
  

What do we offer?

• Good benefit package including RRSP
• Paid holiday and paid time off accrual
• Weekly Pay
• A work-hard play-hard environment
• Personal and professional growth
  
  

Education

High school – Mandatory

Equal Opportunity Employer M/F/Disability/Protected Vet

For more information or to request a reasonable accommodation to apply for a position, please contact our Human Resources Department at 573-431-3856.