Customer Service Rep – Automotive (Remote)

Concentrix; Southwestern Ontario; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service organization located in Ontario is seeking candidates for remote inbound customer support positions. Responsibilities include resolving basic technical issues and documenting information in databases. Ideal candidates will have 1+ year of customer service experience and a high school diploma or GED. The position offers a salary range of $17-$20/hr along with opportunities for advancement and a supportive work-from-home environment. Comprehensive benefits are included.

Benefits

Salary range $17-$20/hr

Comprehensive benefits including medical, dental, vision insurance

Paid training days

Performance-based incentives

Qualifications

• 1+ year of customer service experience is required.
• Open availability for scheduling is necessary.
• Must have a high school diploma or GED.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Strong computer navigation skills

Multi-tasking proficiency

Open availability

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Salary range of $17-$20/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of managers promoted from within
• Work-from-home convenience with a supportive infrastructure
• Access to daily pay enrollment option for early pay access
• Comprehensive benefits including medical, dental, vision insurance, and paid training days
• Inclusive company culture with networking and mentorship programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive demeanor

What is Required (Qualifications):

• 1+ year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• Ability to work from a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):

• Experience in a remote work environment
• Eagerness to learn new technologies
• Desktop or laptop capable of completing PC and internet testing

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