Customer Service Rep

Waste Connections, Inc.; Heart's Delight-Islington; On-site; CAD 30,000 - 60,000; Full time

Job summary

Waste Connections is hiring a Customer Service Rep who will support customer inquiries and service issues. The role requires strong communication skills and offers opportunities for growth, competitive compensation, and benefits. You will work in a dynamic environment focused on teamwork and customer satisfaction.

Benefits

Competitive Compensation

Flexible Benefits Plans

Generous 401(K) matching

Paid Time Off

Medical, dental, vision benefits

Long term & short term disability

Life insurance

Qualifications

• Experience with Microsoft Word, Excel, and Email.
• Proficient in 10-key and typing.
• Excellent verbal communications skills.

Responsibilities

• Field calls from customers and resolve issues.
• Work with other departments to resolve disputes.
• Process customer payments and orders.

Skills

Verbal communication

Keyboarding

Microsoft Word

Excel

Typing skills

Job description

PRIVACY NOTICE FOR CALIFORNIA RESIDENT APPLICANTS

Waste Connections does not “sell” or “Share your personal information as we understand those terms to be defined by the CCPA, the CPRA and their respective implementing regulations.

If you have any questions or comments about this notice, our Privacy Policy for California Job Applicants, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under the CCPA and CPRA, please contact us through the PRIVACY REQUEST FORM [e-mail] or call our toll-free number at [phone].

WasteConnections company has an immediate opening for aCustomer Service Rep to join our team inNashville, TN.

Our Customer Service Rep will work directly with the Customer Service Supervisor to field calls from customers and work to resolve problems they raise concerning service or billing. We seek individuals with a leadership mentality and desire to grow with promotional opportunities in this role.

WasteConnections offers:

• Competitive Compensation.
• Benefits Plans – Flexible Spending Accounts and Health Savings Account options.
• Generous matching 401(K) and Paid Time Off.

Pay rate: $21.00/hr with some overtime available.

(overtime is time and a half after 40)

Schedule:Monday - Friday | 7:45am - 4:30pm.

Benefits: We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401(K), and more.

Duties and Responsibilities:

• Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
• Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.
• Works in conjunction with other departments to resolve customer disputes.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
• Take payments, bank deposits, key word orders, keys production paperwork and general office duties.
• Delivers services to customers in a manner that promotes goodwill.

Requirements:

• Experience with Microsoft Word, Excel and E-Mail.
• Proficient in 10-key, keyboarding, and typing skills a must.
• Excellent verbal communications skills.

WasteConnections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

About Us

Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.

BUILD TALENT FROM WITHIN
People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.

Work Hard/Play Hard Culture

Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture.

FOSTERING AN INCLUSIVE CULTURE FOR ALL

At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.