Customer Service Professional

Manulife Insurance Malaysia; Halifax; Hybrid; CAD 37,000 - 63,000; Full time

Job summary

A leading insurance provider seeks Customer Service Representatives for their Halifax team. This hybrid role involves assisting customers through various channels, emphasizing exceptional service and collaboration within a dynamic environment. Ideal candidates will possess strong communication skills and a proactive attitude, supporting customer needs effectively.

Benefits

Flexible working environment

Unlimited coffee

Diverse and inclusive workplace benefits

Comprehensive health and wellness benefits

Qualifications

• Excellent communication skills in English.
• Proven experience in customer service environment.
• Strong technical skills with computer systems.

Responsibilities

• Provide exceptional customer service via calls, email, and chat.
• Analyze customer problems and provide solutions.
• Collaborate with team members to resolve complex issues.

Skills

Communication

Technical skills

Emotional intelligence

Problem-solving

Job description

Customer Service Professional page is loaded

Customer Service Professional

Apply locations Halifax, Nova Scotia time type Full time posted on Posted 19 Days Ago time left to apply End Date: June 21, 2025 (5 days left to apply) job requisition id JR25051577

The Canadian Contact Center is seeking Customer Service Representatives to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe in empowering employees to take initiative and grow within the company.

In our operations team, we love working together and learning from each other, all while serving customers with the highest level of dedication. That's why this role is a mix of in-office and remote work, with team members in the office on Tuesdays through Thursdays. This hybrid model not only supports work-life balance but also fosters collaboration and innovation, which are critical as we strive to grow the business. And of course, we also offer unlimited coffee to keep everyone energized and focused!

Position Responsibilities:

• Provide exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat.

• Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.

• Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.

• Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.

• Stay updated on products, services, and industry regulations to provide accurate information to customers and support their financial and health goals.

• Collaborate closely with team members and other departments to resolve complex customer issues and seek support when required.

Required Qualifications:

• Excellent communication skills in English

• Proven experience working in a fast-paced customer service environment.

• Strong technical skills and ability to navigate multiple computer systems and software applications.

Preferred Qualifications:

Empower:

• Ability to inspire confidence in customers.

• A proactive attitude towards learning and self-improvement.

Serve:

• Genuine desire to help and serve customers.

• Flexibility to handle a variety of customer inquiries and issues.

Grow:

• Willingness to collaborate and support team members.

• Commitment to personal and professional growth, including seeking feedback and learning opportunities.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Halifax, Nova Scotia

Working Arrangement

Hybrid

Salary range is expected to be between

$37,425.00 CAD - $62,375.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us.It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include:

2024 Gallup Exceptional Workplace Award Winner

Manulife Named one of Forbes World’s Best Employers 2023

Best Companies to Work for in Asia 2023

We’ve been recognized as one of Canada’s Top 100 Employers (2024)

Manulife included in Bloomberg’s 2023 Gender-Equality Index

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Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/ .