Customer Service & Office Coordinator — In-Office

Culligan; St. Catharines; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Paid vacation and sick days

On-the-job training

Job summary

Culligan Niagara is seeking a Customer Service Representative to be the first point of contact for customers in Niagara region. This in-office role handles bookings, purchasing, shipping, receiving and billing support, ensuring technicians and drivers have what they need when they need it.

You'll manage calls, emails and walk-ins, answer questions about products and services, and keep records up to date. This is a full-time, permanent position with standard office hours.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service or office administration.
• Experience with scheduling, purchasing, receiving or inventory.
• Strong interpersonal and communication skills, with a desire to help people.
• Proficient with computers and Microsoft 365, including Excel, Word, Outlook and Teams.
• AI literate and actively using AI tools in day-to-day work.
• Strong attention to detail, with the ability to multitask and prioritize.
• Self-motivated, reliable and a team player.
• Strong spoken and written English.
• Able to lift up to 50 lb when receiving shipments.

Responsibilities

• Answer incoming calls, emails and walk-in customers in a professional manner.
• Respond to questions about products, rentals, accounts, deliveries and service.
• Manage warranty inquiries and claims and follow through to resolution.
• Collaborate with service and sales teams to ensure a seamless customer experience.
• Keep customer records accurate and up to date in the company system.
• Recommend and sell products to customers.

Skills

Customer service

Multitasking

Attention to detail

English proficiency

Team player

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft 365

QuickBooks Online

Dispatch software

Excel

Job description

Culligan Niagara is seeking a Customer Service Representative to be the first point of contact for customers in Niagara region. This in-office role handles bookings, purchasing, shipping, receiving and billing support, ensuring technicians and drivers have what they need when they need it.

You'll manage calls, emails and walk-ins, answer questions about products and services, and keep records up to date. This is a full-time, permanent position with standard office hours.