Despachador de Servicio

Culligan Nova Scotia; Wileville; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

RSP contributions

Training

Team events

Gift card drawings

Weekdays schedule

Employee discounts

Job summary

Culligan Nova Scotia is seeking an organized, proactive Dispatcher to coordinate daily service operations, manage customer requests, and keep our plumbing and service teams running efficiently.

The ideal candidate excels at time management, enjoys solving problems, and can balance scheduling, customer communication, and unexpected service needs in a fast-paced environment. Plumbing experience is preferred, but training is available.

Responsibilities

• Answer customer calls: handle service requests and answer approximately 50–70 inbound calls per day during the summer and 20–40 during the winter.
• Coordinate emergency calls: respond to urgent plumbing situations and contact plumbers to arrange timely service.
• Build the daily schedule: schedule annual maintenance for existing customers, coordinate appointments, and organize technician routes to maximize efficiency.
• Manage communications: respond to inbound emails, provide appointment updates, and keep customers and field teams informed.
• Keep operations on track: adjust schedules as priorities change while balancing emergencies, planned appointments, and customer needs.

Job description

Benefits and Perks

• Medical insurance
• Retirement savings plan (RSP) contributions
• Paid Culligan training
• Team events, including summer and Christmas parties
• Weekly employee gift card drawings
• Monday through Friday, no weekends or evenings
• Employee discounts on Culligan in-home products

Schedule

Monday–Friday, 7:30 AM–5:00 PM

About the Role

Culligan Water is seeking an organized, proactive, and customer‑focused Dispatcher to coordinate daily service operations, manage customer requests, and keep our plumbing and service teams running efficiently.

The ideal candidate excels at time management, enjoys solving problems, and can balance scheduling, customer communication, and unexpected service needs in a fast‑paced environment. Plumbing or plumbing company experience is preferred, but we are willing to train the right person.

A Day in the Life

• Answer customer calls: Handle service requests and answer approximately 50–70 inbound calls per day during the summer and 20–40 during the winter.
• Coordinate emergency calls: Respond to urgent plumbing situations and contact plumbers to arrange timely service.
• Build the daily schedule: Schedule annual maintenance for existing customers, coordinate appointments, and organize technician routes to maximize efficiency
• Manage communications: Respond to inbound emails, provide appointment updates, and keep customers and field teams informed.
• Keep operations on track: Adjust schedules as priorities change while balancing emergencies, planned appointments, and customer needs.

What We're Looking For

• Strong organization and time-management skills, with the ability to manage a busy schedule and competing priorities.
• Excellent customer service and communication skills, especially over the phone.
• Plumbing or plumbing company experience preferred.
• Comfortable using computers, email, and scheduling systems.
• Dependable, adaptable, and able to problem‑solve in a fast‑paced environment.

About Culligan

As the world's leading water experts, Culligan delivers high-quality water solutions to residential, commercial, and industrial customers. Our products include water softeners, filtration systems, drinking water systems, and whole‑house filtration solutions.

Join our team and help keep our service operations organized, our field teams productive, and our customers satisfied!