Customer Care Representative - #2024-9740 (reqID)

Dynacare; Brampton; Remote; CAD 40,000 - 55,000; Full time

Job summary

Dynacare is seeking a Customer Care Representative for a fully remote, permanent full-time role. The successful candidate will be responsible for providing technical assistance, handling inquiries, and coordinating customer service efforts for insurance accounts. Join a recognized top employer in Canada to grow your career and make a meaningful impact.

Qualifications

• Experience in customer service roles.
• Community College diploma preferred.

Responsibilities

• Answering, logging, troubleshooting, and resolving inquiries.
• Monitoring complaints and ensuring proper follow-up.
• Responding to customer inquiries via email and phone.

Skills

Customer Service

Technical Assistance

Communication

Education

Community College Diploma

Job description

Position at Dynacare - Internal Posting expires on July 24, 2024. Where YOU work makes a difference. Dynacare helps Canadians achieve a healthy future with accessible, understandable wellness solutions. Join our team to grow your career and make a meaningful impact.

Are YOU our next Customer Care Representative?

As a Customer Care Representative, you will report to the Manager of Customer Care within the Insurance Solutions department. Your responsibilities include answering, logging, troubleshooting, and resolving telephone and email inquiries, managing the database, and reporting metrics to the manager.

How YOU will make a difference

• Provide technical assistance for our services and direct calls as required.
• Handle Carrier and Agent calls for all DIS services (Paramedical, Telephone Interviews, APS).
• Monitor complaints and ensure proper follow-up.
• Respond to customer inquiries via email and phone (carriers, MGAs, Advisors).
• Serve as the main contact for insurance accounts and deliver customer service for special projects.
• Coordinate with DIS operations and business development teams to meet customer service needs.
• Complete additional tasks as assigned by the manager.
• Meet turnaround times for communication acknowledgments and responses.

Qualifications

Minimum of a Community College diploma preferred. Relevant experience in customer service roles in similar environments.

Working Conditions

Fully remote, Monday to Friday, day shift, permanent full-time position.

If you are passionate about supporting healthy lives with commitment and care, apply today and start your career journey with Dynacare, a recognized top employer in Canada.