Customer Service Manager

Harry Rosen Inc.; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

Harry Rosen Inc., a leading Canadian retailer of luxury menswear, seeks a Customer Service Manager in Vancouver. The role involves training and developing a service desk team, ensuring a superior service experience for customers. Candidates should possess retail experience and strong leadership skills, with opportunities for career growth.

Benefits

Monthly and annual team bonuses

Best in industry discounts and special purchase opportunities

Comprehensive flexible benefits package

Pension and Group RRSP Programs

A modern, digitally advanced workplace

A coach committed to supporting personal career goals

Diversity, Equity, and Inclusion initiatives

Internal growth and promotion opportunities

Qualifications

• Minimum 2 years of retail experience in a client-facing role with team management capacity.
• Experience in the retail industry preferred.
• Strong communication skills.

Responsibilities

• Training and development of the Customer Service Representative team.
• Providing day-to-day leadership to the customer service team.
• Modeling excellence in customer service standards.

Skills

Service Orientation

Leadership

Communication

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.

We are committed to developing retail leaders who love retail, inspire others, readily embrace change and technology, and have the passion and ability to inspire others. As aCustomer ServiceManager, you’ll be responsible for training and developing a Service Desk team that recognizes their key role in delivering a superior service experience to our discerning clientele.

In this role you’ll be responsible for:

· Focus on training and development of top Customer Service Representative team

· Provide day-to-day leadership to the customer service team

· Model customer service standards of excellence are demonstrated at the service desk

· Provide coaching support to ensure POS policy and procedure standards

· Support policy and procedures standards in line with ourCore Valuesin ensuring a consistent and high-quality customer service experience

· Maintain supplies and resources at service desks

· Support accurate and timely markdowns, and restyles

· A welcoming and inclusive mindset, and a passion for emulating and upholding ourcore values

Successful candidate will require:

· A minimum of 2 years of retail experience in a client facing role, with capacity in managing a small team

· A strong service orientation – a demonstrated desire to wow our customers!

· A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience

· Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.

· Service Desk Leaders, POS and Cash Service experience

· Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team

What are the perks of the job?

· Opportunities to additionally earn monthly and annual Team bonuses

· Best in industry discounts and special purchase opportunities

· A comprehensive flexible benefits package

· Pension and Group RRSP Programs that grow with you

· A modern, digitally advanced workplace

· A coach committed to supporting the achievement of your personal career goals

· A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council

· A n employer that values internal growth and promotion and is committed to succession planning for your future

**Please note that while compensation for this role will depend on skills and experience, the minimum compensation is $18.98/hr.

#INDHIGH

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.

About Us

We’ve been officially recognized as one of Canada’s Best Managed Companies and among the top 10 Corporate Cultures in Canada. To support this level of success, we look for candidates who are driven to succeed at all levels. Our business is based on fostering confidence, and our Associates shape the day-to-day experiences that help our customers look and feel their best.

We have been specializing in luxury menswear for over 60 years and our commitment to personable and detail-oriented service has made us one of the most highly regarded men’s clothing retailers in the world.