Customer Service Manager

Teledyne FLIR; Southwestern Ontario; On-site; CAD 84,000 - 112,000; Full time

Benefits offered by this job

Health benefits

Vacation plan

Retirement plan with company match

Educational assistance

Global project exposure

Job summary

Teledyne Digital Imaging in Canada seeks a seasoned Customer Service Manager for a 14-month contract. You will oversee international CS teams (Canada, Japan, Germany), drive service excellence, manage orders and RMAs, and support the sales organization across multiple regions.

The role requires strong ERP/SAP experience, excellent intercultural communication, and proven leadership within a technology manufacturing context.

Qualifications

• Minimum 5 years of customer service or similar team management experience.
• Strong knowledge of ERP systems, preferably SAP, with focus on orders and RMAs.
• Excellent interpersonal and intercultural communication skills.

Responsibilities

• Directly manage an international Customer Service team across Canada, Japan and Germany.
• Oversee order acceptance, entry accuracy and RMAs processing.
• Enter and maintain sales orders in SAP; manage customer onboarding and trade compliance screening.
• Communicate schedule changes and order updates to internal sales and customers.
• Support sales team and customers as needed.

Skills

Team leadership

Interpersonal communication

Cross-cultural awareness

Tools

SAP

MS Excel

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Our Company is built on employee mutual commitment and respect, enthusiasm and progress.

Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc., a U.S. publicly listed enterprise, and specializes in the manufacture, design, research and development of high-performance CMOS and CCD image sensors and modular expandable cameras. Teledyne Digital Imaging's products are used worldwide in machine vision, document scanning, image capture, surveillance, process monitoring, manufacturing inspection, medical imaging, and multimedia.

We are looking for a seasoned Customer Service Manager to join our team on a 14-month contract. Reporting to the Director of Sales Operations and Planning, the successful candidate will oversee the international Customer Service teams for the Teledyne Machine Vision Camera Group and Teledyne Optech, driving service excellence, team performance, and customer satisfaction across multiple regions.

What You Will Do

• Directly manage an international team of Customer Service Representatives located in Canada, Japan, and Germany across multiple divisions within the MVC Group
• Oversee all aspects of order acceptance and entry including: Verifying customer purchase orders to an established acceptance standard
• Entering and maintaining sales orders into ERP (SAP)
• Processing customer returns RMAs
• Vetting and setup of new customers (trade compliance screening, account creation etc.)
• Communicating schedule changes and other order related updates to the internal sales team and external customers
• Answering non-technical customer questions including order status and schedule
• Supporting the sales team and customers as needed

What You Need

• 5 years of Customer Service or similar team management experience (technology manufacturing space preferred)
• Extensive knowledge of ERP systems (SAP Preferred) with a focus on sales orders and RMAs
• Strong interpersonal skills and intercultural awareness
• Ability to operate within and switch between multiple business contexts and systems
• Familiarity with MS Office applications, especially Outlook and Excel
• Experience managing international teams with diverse background is a plus

What we offer

• Competitive compensation and comprehensive health benefits
• Progressive vacation plan and paid holidays
• Retirement savings plans with company match
• Educational assistance and career development support
• Opportunities to work on globally impactful technologies

This position is being posted in response to an existing vacancy within our organization

Teledyne Digital Imaging does not use AI tools to assist in the Screening, Assessing and Selecting of candidates for this role

Salary Range

$83,600.00-$111,500.000

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.