Customer Service Manager

Walmart Canada; Rimouski; On-site; CAD 22,218 - 31,645; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Rimouski, Quebec, to oversee front-end operations and provide exceptional customer service. This role involves training associates and ensuring compliance with company programs.

The ideal candidate should demonstrate strong communication and leadership skills while being flexible with working hours. The position offers a minimum pay starting at $19.55 per hour.

Qualifications

• Flexible availability across various shifts.
• Ability to handle customer concerns effectively.
• Positive and team-oriented attitude.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and Associate concerns.
• Monitor Front End associates and coordinate breaks.
• Train Associates on systems and procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure all EAS systems function to standard.

Skills

Strong communication skills

Team leadership skills

Attention to detail

Job description

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards.

Responsibilities

• Ensures safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, and theft prevention.
• Handles customer and Associate concerns and provides guidance as required.
• Monitors all Front End associates ensuring proper coverage, coordinating breaks and providing assistance to outlying registers.
• Provides training to Associates on systems and company procedures, including scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
• Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet company guidelines.
• Ensures all EAS systems are functioning to standard, including cashiers deactivating, greeters handling issues appropriately, and completing Failure to Deactivate Logs.
• Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and completing audits on register accuracy.
• Oversees and promotes all company sponsor programs and initiatives, including credit card service, Walmart protection plan, charity initiatives, and discount programs.

What We're Looking For

• Flexible availability including mornings, afternoons, evenings, and nights
• Strong communication and team leadership skills
• Ability to handle customer concerns and resolve transaction errors
• Attention to detail for cash handling and compliance
• Positive, helpful, and team-oriented attitude

The minimum rate of pay for this position starts from $19.55 per hour.