Customer Service Manager

Walmart Canada; Hamilton; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada seeks a Customer Service Manager to lead front-end operations and drive customer loyalty in a fast-paced retail environment. You will oversee safety, training, and transaction controls while supporting a positive shopping experience.

This role emphasizes leadership, compliance with programs, and promoting store initiatives. Ideal candidates bring retail leadership experience, strong people skills, and a focus on efficient store operations and loss prevention.

Qualifications

• Experience leading front-end operations and teams in retail.
• Ability to train associates on procedures and systems.
• Strong focus on safety, loss prevention and cash handling controls.
• Capability to ensure compliance with company programs and standards.

Responsibilities

• Lead front end operations to deliver exceptional customer service and a positive shopping experience.
• Ensure safety, security and emergency readiness procedures are followed.
• Oversee associate training and development on systems and Company procedures.
• Manage transactions, approvals, and accuracy of cash handling and EAS processes.
• Promote Walmart programs, credit services, protection plans and discounts.
• Coordinate flexible scheduling and respond to business needs during shifts.

Skills

Leadership

Customer service

Operations

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and "Failure to Deactivate" logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

Potential Challenges in this Role

High Task Volume in a Fast-Paced Environment

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

Why you'll enjoy working here

• Energetic, Fast-Paced Environment: Thrive in a dynamic setting where every day brings something new.
• Appreciation for Your Efforts: Your contributions are recognized and valued.
• Career Growth Opportunities: Build your skills and advance your career with us.
• Meaningful Impact: Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.55.

Le taux horaire minimum pour ce poste débute à 18.55.

Minimum Qualifications

Age - 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

1051 GARNER RD W, ANCASTER, ON L9G 3K9, Canada

Important Note:

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