(CAN) Customer Service Manager

Walmart Canada; Ottawa; On-site; CAD 17,047 - 24,280; Full time

Job summary

A leading retail corporation is seeking a Customer Service Manager in Ottawa, Canada. The role focuses on ensuring exceptional customer service, coordinating front-end operations, and maintaining compliance with operational standards. Candidates must be at least 16 years old. The position offers competitive pay starting at CA$15.00/hr, with responsibilities including handling customer concerns, overseeing associates, and training staff. This is a vital role in promoting customer loyalty and ensuring a positive shopping experience.

Qualifications

• Age 16 or older.

Responsibilities

• Ensures safe work processes and emergency procedures are followed.
• Handles customer and associate concerns and provides guidance as required.
• Monitors all front-end associates ensuring proper coverage, coordinating breaks.
• Provides training to associates on systems and company procedures.
• Oversees purchase, return and exchange transactions.
• Ensures all EAS systems are functioning to standard.
• Prepares registers for opening and closing daily.
• Oversees and promotes all company sponsor programs and initiatives.

Job description

Join to apply for the (CAN) Customer Service Manager role at Walmart Canada.

Base pay range

CA$15.00/hr - CA$15.00/hr

Position Summary

Working as a Customer Service Manager at Walmart Canada is an opportunity to develop retail industry skills. The role coordinates front‑end operations to provide exceptional customer service, ensuring a positive shopping experience and customer loyalty. The manager also maintains compliance for company programs and operational standards.

What You’ll Do

• Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
• Handles customer and associate concerns and provides guidance as required.
• Monitors all front‑end associates ensuring proper coverage, coordinating breaks and provides assistance to outlying registers.
• Provides training to associates on systems and company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
• Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet company guidelines.
• Ensures all EAS systems are functioning to standard, i.e. cashiers deactivating, greeters handling issues appropriately, completing “Failure to Deactivate” logs.
• Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front‑end cash levels and supports process by completing audits on register accuracy.
• Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications

• Age 16 or older.

Preferred Qualifications

• Walmart will accommodate the disability‑related needs of applicants and associates as required by law.

Primary Location

3651 Strandherd Dr, Nepean, ON K2J 4G8, Canada.

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Minimum Rate of Pay

The minimum rate of pay for this position starts from $18.55. Rate of pay will be determined based on relevant experience.