Customer Service Manager

Walmart Canada; Sept-Îles; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Starting pay from $19.55/hour

Comprehensive health benefits

Life insurance

Paid time off

Store discount

Stock options

Deferred profit sharing

Live Better U education program

EQ Health support

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, delivering exceptional customer service and supporting a positive shopping experience aimed at driving customer loyalty.

The role involves supervising checkout area operations, training associates on systems and procedures, and ensuring compliance with company programs and standards to keep the store running smoothly.

Qualifications

• Experience leading front-end operations in a retail environment.
• Strong customer service and problem-solving skills.
• Ability to supervise teams and train staff effectively.

Responsibilities

• Ensure safe work practices and emergency procedures are followed at all times.
• Resolve customer and associate concerns to maintain a positive checkout experience.
• Supervise checkout area operations and coordinate breaks to ensure efficient customer flow.
• Train associates on company systems, procedures, and security requirements.
• Oversee purchases, returns, and exchanges and verify compliance with guidelines.
• Ensure EAS systems operate correctly and cash handling is accurate through audits.
• Prepare registers for opening/closing and manage floats and till accuracy.
• Promote Walmart programs and discount initiatives to customers and associates.
• Be available for evenings, weekends, and holidays as needed.

Job description

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast-paced retail environment. In this role, you lead front-end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively.

Responsibilities

• Ensure safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing till malfunctions, handling emergency codes, and supporting theft prevention and evacuation procedures.
• Handle customer and associate concerns professionally, providing direction, advice, and support to resolve issues and ensure a positive experience at the checkout area.
• Supervise checkout area operations to maintain adequate associate coverage, coordinate breaks, and support peripheral cash stations to ensure efficient customer flow.
• Train associates on company systems and procedures including scan accuracy, productivity standards, company programs and initiatives, discount programs, Electronic Article Surveillance (EAS) processes, and security requirements.
• Oversee purchases, returns, and exchanges; provide necessary authorizations, assist with error corrections, and verify processes are compliant with company guidelines.
• Ensure proper functioning of EAS systems by verifying cashiers are demagnetizing items correctly, that greeters manage alarms appropriately, and that demagnetization defect logs are completed accurately.
• Prepare registers for daily opening and closing, assist cashiers in obtaining required floats, maintain all appropriate cash and float amounts in the checkout area, and verify till accuracy through audits.
• Promote company programs and initiatives including credit card services, Walmart Protection Plans, charitable projects, and associate and customer discount programs.
• Be available to work various shifts including evenings, weekends, and holidays based on business needs.

Physical Requirements

• Ability to stand for extended periods, bend, and lift merchandise or supplies weighing up to 9 kg (20 lb) regularly and occasionally up to 23 kg (50 lb).
• Perform repetitive tasks such as restocking, zoning, and product organization with attention to detail.

Benefits

• Starting pay from $19.55/hour
• Comprehensive health benefits (based on hours/employment status)
• Life insurance
• Paid time off
• Store discount
• Stock options
• Deferred profit sharing
• Live Better U education program
• EQ Health support