Customer Service Manager

Nellson; Ontario; On-site; CAD 75,000 - 80,000; Full time

Job summary

Join a leading company in the food industry as a Customer Service Manager in Ontario, California. You will oversee customer service operations, manage key areas to ensure customer satisfaction, and develop policies and procedures. This role requires strong leadership and problem-solving skills, along with a Bachelor's degree or significant experience. Enjoy competitive pay and benefits while contributing to a winning team.

Benefits

Health Coverage

Paid Time Off

401(k)

Flexible Schedules

Development Programs

Qualifications

• Bachelor's Degree or 7-10 years related experience, preferably in the food industry.
• Proficient in Microsoft Office and business systems like JD Edwards or Ross Radley.

Responsibilities

• Overseeing Customer Service Representatives and developing customer service policies.
• Managing Customer Service, Systems, and Sales Support to ensure satisfaction.
• Develop and update policies and procedures for customer service.

Skills

Multitasking

Problem-Solving

Leadership

Education

Bachelor's Degree

Tools

Microsoft Office

JD Edwards

Ross Radley

Job description

Join to apply for the Customer Service Manager role at Nellson

3 days ago Be among the first 25 applicants

This range is provided by Nellson. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $75,000.00 / yr - $80,000.00 / yr

Join NELLSON and Become Part of a Winning Team of Professionals!

We currently have an immediate opportunity for a Customer Service Manager to join the BAR DIVISION at our ONTARIO, CALIFORNIA location. Responsibilities include, but are not limited to:

• Overseeing Customer Service Representatives and developing customer service policies and procedures.
• Managing three key areas: Customer Service, Systems, and Sales Support, to ensure customer satisfaction and support sales strategies.

Duties & Responsibilities

Customer Service

• Manage customer records, including master data, terms, and price changes using JD Edwards & Ross systems.
• Handle finished goods setup requests and maintain recipes/specifications.
• Review and process RMAs.
• Provide production scheduling guidance for key customers.
• Attend operational meetings, generate reports, and monitor business activities.
• Resolve customer questions and concerns promptly.
• Publish business reports such as Monthly Sales Attainment and Weekly Backlog.
• Maintain and meet monthly budget expectations.
• Track and improve OTIF performance.

Systems

• Develop and update policies and procedures.
• Communicate best practices to ensure controls and satisfaction.
• Lead, train, and develop customer service staff.
• Manage data for major accounts and interface systems with cross-functional teams.
• Analyze cost models, negotiate re-pricing, and lead project teams for customer opportunities.
• Develop tools for better business management and create customer plans to meet sales targets.
• Analyze forecasts, manage profitability, and oversee customer review processes.
• Manage sales orders, communicate schedules, and support VP of Sales with departmental projects.
• Collaborate with teams to develop new products and achieve sales goals.

Qualifications & Experience

• Bachelor's Degree or 7-10 years related experience, preferably in the food industry.
• Proficient in Microsoft Office and business systems like JD Edwards or Ross Radley.
• Effective multitasking, problem-solving, and issue resolution skills.

Personal Attributes

• Self-directed, proactive, organized, with leadership and team development skills.
• Strategic thinker with attention to detail, high energy, and interpersonal skills.

At Nellson, we invest in talented individuals, offering growth opportunities, competitive pay, and benefits including health coverage, paid time off, 401(k), flexible schedules, and development programs.

We are an Equal Opportunity Employer. Visit our website at www.nellsonllc.com for more info.