Territory Sales and Customer Manager - Western Ontario (Remote)

Blizza Brands; Windsor; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the cannabis industry is seeking a Territory Sales and Customer Service Manager to enhance market presence in Western Ontario. The ideal candidate will drive sales, manage customer experiences, and develop strong retail relationships. This role requires travel and a deep understanding of the cannabis market.

Qualifications

• Proven track record in sales management.
• Deep understanding of the cannabis industry.

Responsibilities

• Manage sales within an assigned territory in Western Ontario.
• Build and maintain strong customer relationships.
• Handle multi-channel inquiries and complaints.

Skills

Sales Management

Customer Relationship Management

Cannabis Industry Knowledge

Tools

CRM Software

Job description

Blizza is a craft licensed producer that takes pride in the uniqueness of our phenotypes and high-quality offerings, aiming to bring the best products to the market. With a focus on innovation and development, we strive to diversify our product line, ensuring freshness and enhancing the consumer experience.

Who we are looking for

As part of our product expansion, we are seeking a Territory Sales and Customer Service Manager to join Blizza. This role will help us connect more closely with consumers in Western Ontario and increase our market share. We are looking for individuals with a deep understanding of the cannabis industry, a proven track record in sales management, and the ability to handle customer and retailer inquiries and concerns.

If you are a dynamic, results-driven individual passionate about the cannabis industry and have a proven ability to drive sales, we encourage you to apply.

The Territory Sales and Customer Experience Manager will be responsible for managing sales within an assigned territory in Western Ontario and overseeing customer experiences across Canada. This role reports to the National Sales Director.

Key Responsibilities:

1. Selling and Influencing:

• Acquire and maintain retail accounts to ensure consistent product listing and presence of Blizza brands, including providing training, product knowledge sessions, and gathering feedback.
• Act as a brand ambassador by building awareness, leading brand education, and conducting sampling sessions with key stakeholders.
• Identify new opportunities to increase brand exposure and volume.
• Grow distribution within the territory and collaborate with the sales team to achieve growth targets.
• Implement marketing initiatives to foster consumer loyalty and sales.
• Schedule and conduct in-person client visits, optimizing routes for efficiency.
• Participate in team meetings and training to stay updated on product knowledge and sales techniques.
• Achieve KPIs such as distribution, product placement, unit volume, market share, and route plan adherence.

Relationship Management:

• Build and maintain strong customer relationships through excellent service and support.
• Develop relationships with key decision-makers at retail locations.
• Promote the portfolio of brands within regulatory constraints.
• Develop and execute sales strategies to meet or exceed revenue and market share goals.
• Analyze market trends and competitors to identify growth opportunities.
• Manage budgets to drive volume and share growth ethically.
• Stay informed about cannabis regulations across Canada.
• Support community engagement, training, sampling, trade shows, and launch events.
• Use CRM software for daily sales activities and reporting.
• Travel up to 80% of the time.

Customer Experience:

• Manage multi-channel inquiries and complaints via store visits, social media, phone, and email.
• Track and resolve cases promptly, adhering to a 48-hour response time.
• Collaborate across departments to resolve issues efficiently.
• Develop SOPs for handling customer interactions.
• Analyze feedback for service improvements and training needs.
• Follow up post-resolution to ensure satisfaction.
• Train support teams on best practices.
• Conduct quality assurance reviews of customer interactions.
• Escalate complex issues to senior management.
• Prepare performance reports and recommend process improvements.
• Stay updated on industry best practices and implement process enhancements.