Customer Service Manager

Walmart; Campbell River; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to lead front end operations and ensure exceptional customer service. This role is pivotal in creating a positive shopping experience and fostering customer loyalty. As a Customer Service Manager, you will oversee daily operations, train associates, and maintain compliance with company standards. If you are passionate about customer service and thrive in a dynamic retail environment, this position offers a fantastic opportunity for growth and development in the retail sector.

Qualifications

• Must be 16 years or older.
• Strong customer service skills are essential.

Responsibilities

• Coordinate front end operations to enhance customer experience.
• Handle customer and associate concerns effectively.
• Train associates on company procedures and safety protocols.

Skills

Customer Service

Team Coordination

Training and Development

Operational Compliance

Education

High School Diploma

Job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do...

1. Ensures safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the area, evacuations, down registers, emergency codes, and theft prevention.
2. Handles customer and Associate concerns and provides guidance as required.
3. Monitors all Front End associates to ensure proper coverage, coordinates breaks, and provides assistance at outlying registers.
4. Provides training to Associates on systems and Company procedures, such as scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety protocols.
5. Oversees purchase, return, and exchange transactions, assists with error correction, provides approvals, and verifies processes to meet Company guidelines.
6. Ensures all EAS systems are functioning correctly, including cashier deactivations, greeter handling of issues, and completing 'Failure to Deactivate' logs.
7. Prepares registers for opening and closing daily, supports cashiers by providing change as needed, maintains front end cash levels, and completes audits on register accuracy.
8. Oversees and promotes all company-sponsored programs and initiatives, such as credit card services, Walmart protection plans, charity initiatives, and discount programs.

The minimum rate of pay for this position starts from $18.35. The rate will be determined based on relevant experience.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1477 Island Hwy, Campbell River, BC V9W 8E5, Canada

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