Customer Service Lead

Waste Connections US, Inc; Vancouver; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading waste management company is seeking a Customer Service Lead in Vancouver, BC. This role involves supervising personnel, managing daily operations, and providing administrative support. The ideal candidate should possess a high school diploma or GED, with additional qualifications preferred, along with call center experience and strong management skills. Excellent benefits package included.

Benefits

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Long term disability

Short term disability

Life insurance

401K retirement plan

Qualifications

• Minimum one year call center experience preferred.
• 3 years management expertise in administration or relatable experience.
• Ability to supervise and train employees.

Responsibilities

• Supervise personnel, manage hiring, training, and performance evaluations.
• Manage daily operations and establish work priorities.
• Coordinate reporting procedures and maintain department records.

Skills

Communication

Problem Solving

Leadership

Autonomy

Management Principles

Education

High school diploma or GED

Associates degree or Bachelor’s degree

Tools

MS Office Suite

CoPilot

Tableau

Job description

Waste Connections has an immediate opening for a Customer Service Lead in Vancouver, WA .

Schedule is Monday – Friday

Shift is 8 : 00 AM – 5 : 00 PM

Rate of pay is $27.50 / HR

This position is designed to provide the successful candidate with the proper experience and direction to allow advancement into more senior management positions.

WHY YOU SHOULD JOIN US!

CULTURE : It’s a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.

INTEGRITY : Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

RESPECT : We show respect for our customers and fellow employees. Respect for ourselves grows through all the hard work and great service we provide to the communities we are privileged to serve.

POSITION RESPONSIBILITIES :

Supervise personnel, which typically includes recommendations for hiring, termination, performance evaluation, training, work allocation, and problem resolution.

Manage daily administrative operations including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit.

Plan, develop, and coordinate the execution of program policy, procedures, and operations; monitor compliance with district policies, procedures, regulations, and appropriate laws.

Provide and / or oversee the provision of administrative assistance and support to the call center manager, to include problem solving, project planning and management, fiscal management, and day-to-day office coordination.

Assist with the development and implementation of reporting procedures; oversee maintenance of department records and / or inventories.

Coordinate department programs, seminars, workshops, special projects, and / or events; may coordinate program / project development and planning.

THE IDEAL CANDIDATE WILL POSSESS :

High school diploma or GED; Associates degree or Bachelor’s degree preferred.

Minimum of one year call center experience preferred.

3 years directly related management expertise in administration, Or Relatable experience.

Knowledge of MS Office Suite and CoPilot preferred

Knowledge of Tableau preferred

Ability to work autonomously

Ability to supervise and train employees, which includes organizing, prioritizing, and scheduling work assignments.

Experience with basic accounting and debt collection policies, procedures, and practices.

Ability to communicate effectively, both verbal and written.

Knowledge of management principles and practices.

Knowledge of ordering and inventory control.

Ability to analyze and solve problems.

Ability to gather data, compile information, and prepare reports.

Ability to foster a cooperative work environment.

To be considered for any of our current openings you must complete an application at .

Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including : medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

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