Customer Service Intern

Ford Motor Company; Paris; On-site; CAD 31,000 - 48,000; Full time

Job summary

Ford Motor Company of Canada, Limited is seeking an intern for the May–August 2027 period, with a focus on parts and service support. The role is based in Paris, Ontario, and may require onsite work four or more days a week for commuting candidates near Ford hubs.

Candidates should be pursuing an undergraduate or graduate business degree and demonstrate strong Excel/Word/PowerPoint skills, along with excellent communication and analytical abilities. French-English bilingualism is a plus.

Qualifications

• Undergraduate or Graduate Business degree (B.Comm, BBA, or MBA) in progress.
• Excellent communication and analytical abilities.
• Bilingual in French and English preferred.

Responsibilities

• Respond to and resolve parts and service field inquiries from dealership and company representatives.
• Provide cataloguing and technical assistance to dealership personnel as required.
• Assist supply and purchasing staff in the maintenance of parts records and in setup of service parts as necessary.
• Answer and respond to parts and customer service needs via telephone, fax and online systems.
• Other administrative support and projects as required.

Skills

Communication skills

Interpersonal skills

Analytical skills

Time management

Bilingual: French & English

Education

Undergraduate or Graduate Business degree in progress

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Ford Motor Company of Canada, Limited is a national manufacturer and distributor of automobiles and automotive service parts headquartered in Oakville, Ontario and is an integral part of the international Ford Motor Company organization.

If you have the drive and want the excitement of a challenging internship.

Candidates must be available May to August 2027 and be returning to school in the Fall.

Work Location: Paris, ON

Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

What You’ll Do

The primary responsibilities for this position include but are not limited to:

• Respond to and resolve parts and service field inquiries from dealership and company representatives,
• Provide cataloguing and technical assistance to dealership personnel as required
• Assist supply and purchasing staff in the maintenance of parts records and in setup of service parts as necessary
• Answer and respond to parts and customer service needs via telephone, fax and online systems
• Other administrative support and projects as required

You’ll Have:

Basic Qualifications

• Undergraduate or Graduate Business degree (B.Comm, BBA, or MBA) in progress.

Even better you'll have...

• Demonstrated communication, interpersonal, and analytical skills.
• Ability to deliver assignments with a value-add mind-set.
• Strong computer skills including Microsoft Excel, Word, PowerPoint
• Automotive work and previous work experience considered an asset.
• Ability to work independently and manage time effectively
• Bilingual in French and English

For Undergraduate students, the expected hourly pay range for this position is $22.25 - $30.12
For Graduate students, the expected hourly pay range for this position is $31.72 - $34.89.

This posting is for an existing vacancy within our team.

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must be legally entitled to work in Canada. Ford Motor Company of Canada, Limited does not sponsor work permit application.

We thank all applicants for their interest, but only those selected for an interview will be contacted.