Customer Service Full time

Compass Group Canada; Fort McMurray; On-site; CAD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Mental health & wellbeing program

Employee discounts

Job summary

Compass Group Canada is hiring a Customer Service Associate in Fort McMurray, Alberta. You will support operations with administrative tasks, set up deliveries, process contracts, and assist with AR/AP matters while maintaining professional customer interactions in person, by phone, and via email.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Office and POS knowledge is preferred.

Qualifications

• Experience in customer service or admin support is an asset.
• Strong communication and interpersonal skills for in-person, phone, and email.
• Basic data entry, account management, invoicing, AR/AP processes.
• Cash handling experience with POS and payment reconciliation.
• Ability to manage multiple tasks and deliver accurate results.

Responsibilities

• Assist customers in person and by phone/email professionally.
• Set up deliveries and book service calls.
• Process new contracts and create customer accounts.
• Contact Sales reps with walk-in or phone sales leads.
• Handle routing: tickets, routes, data entry, payments reconciliation.
• Perform AR collections and related calls; forward invoices as needed.
• Manage cash, balance receipts, and Moneris transactions.
• Restock merchandise in the front lobby area.
• Discuss invoices and account changes with internal teams.

Skills

Customer service

Data entry

Accounts receivable

Accounts payable

Microsoft Office

Communication

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Moneris payments

Job description

How you will make an impact:

You will be responsible for supporting operations by performing administrative tasks, such as data entry and filing.

As a Customer Service Associate, You Will

• Assist customers in person and on the phone/emails in a professional manner
• Set up deliveries and book service calls
• Process new contracts, create customer accounts
• Contact Sales Representatives with walk-in or phone sales leads
• Perform all routing duties including: making tickets for deliveries, printing routes, data entry when drivers return, enter and reconcile payments collected and other data entry tasks
• Make accounts receivable collections and/or related calls, forward outstanding invoices as requested
• Handle money, run the cash register and POS machine, balance cash, UEI payment transactions, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc.
• Restocking merchandise/products in the front lobby area
• Make calls in relation to Accounts receivable and accounts payable (if required), to be able to discuss invoices, changes on accounts etc.

About You

• Previous experience in customer service, administrative support, or a similar role is an asset.
• Strong communication and interpersonal skills, with the ability to assist customers professionally in person, over the phone, and via email.
• Basic knowledge of data entry, account management, invoicing, and accounts receivable/payable processes.
• Experience handling cash, operating POS systems, processing payments, and reconciling transactions.
• Strong organizational skills with the ability to coordinate deliveries, schedule service calls, and manage multiple tasks efficiently.
• Excellent attention to detail and accuracy when processing contracts, customer accounts, invoices, and payments.
• Ability to handle customer inquiries, follow up on outstanding payments, and communicate effectively with internal teams and Sales Representatives.
• Proficiency in Microsoft Office and general computer applications.
• Ability to work independently and collaboratively in a fast‑paced environment.

Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

What’s in it for you?

• Join an award‑winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.