Barista Lead - Full Time

Compass Group Canada; Toronto; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Award-winning culture

Health benefits

Mental health resources

Diversity & inclusion

Job summary

Compass Group Canada is seeking a hospitality-focused associate to provide exceptional beverage and food service in our micro market environments. You will prepare espresso-based beverages, attend to guests, and maintain cleanliness and stock levels in a fast-paced setting.

The role requires adherence to health, safety, and quality assurance policies, with training completed within the first month and continued annually.

Qualifications

• Education and/or Experience: Secondary school diploma preferred; or up to one month related experience or training; or equivalent combination of education and experience.
• Certificates, licenses, registrations: Bondable.
• Must complete 24/7 training within one month of start date, and annually thereafter.

Responsibilities

• Prepare beverages including coffee, tea, and espresso according to customer specifications.
• Serve guests with outstanding customer service.
• Maintain stock levels in micro market (milk, cold beverages, etc.).
• Complete side duties such as replenishing condiment cart and cleaning espresso machines.
• Sanitize high-touch surfaces every two hours or as needed.
• Record sales and transactions using the Volante system; handle payments.

Skills

Attention to detail

Organizational skills

Professional appearance

Customer service

Fast pace

Education

Secondary school diploma

Job description

Summary

• Provides exceptional customer service to each guest.
• Responsible for the service of coffee beverages and food, specializing in the brewing of hot and cold espresso-based beverages according to customer specifications.
• Completes assigned side duties as required.
• Maintains sanitation standards in all storage and service facilities.
• We encourage all associates to always accept leadership responsibilities. You have the power to make a difference to all guests. Our primary objective is to make sure our guests have a great experience with us at Compass Group Canada by providing exceptional service and quality. Please follow all the 7 Essentials of Customer Service Excellence, as directed by CGC and your Management team in addition to bringing the required skills of the position.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following.

Please note: Other duties may be assigned as required.

• Carefully prepare beverages according to customer specifications, including but not limited to coffee, tea, and espresso.
• Serve guests using principles of outstanding customer service.
• Maintains stock levels of items within the micro market, including but not limited to milk and cold beverages as required.
• Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to replenishing the condiment cart, cleaning the espresso machines, washing smallwares as required.
• Organize the chairs within the lounge area and seating area (If applicable).
• Sanitizes all high touchpoint surfaces every two hours, or when soiled visibly.
• Refill the coffee machine hopper with coffee beans.
• Checks, cleans and refills the condiment station as required.
• General cleaning duties, including washing, rinsing and sanitizing all smallwares, cleaning display cases and rinsing the espresso machine.
• Maintains accurate records of discarded or diverted items, including removal of the items to P1 storage.
• Keeps items stocked based on sales volume.
• Uses the WALTER clock to sign in and out for the assigned shift in a timely manner.
• Follows all Optimum Service Training techniques to ensure exceptional customer service during service.
• Acts with purpose and intention – uses effective time management skills.
• Interact with customers and resolve customer complaints politely and promptly.
• Uses the Volante system to record sales and transactions, including recording payment.
• Checks all items within the assign area for expiration weekly and removed items that are past their best before date; always follows FIFO and FEFO procedures.
• Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
• Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
• Must interact with co-workers to ensure compliance with company service standards, and company inventory and cash control procedures.
• Always follow all uniform and jewelry policies.
• Must always follow all health and safety and quality assurance company policies.
• Must complete 24/7 training within one month of start date, and annually thereafter.

CORE COMPETENCIES

• Attention to Detail and Organizational Skills
• Effective and timely communication with both guests and internal stakeholders to ensure event success, including providing exceptional customer service
• Always maintains a professional appearance and demeanor
• Ability to work at a fast pace
• Ability to remain calm under pressure and deal with unexpected situations

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Language Skills

Ability to understand, read, write, follow instructions and interact with customers and co-workers to assure customer satisfaction. Must be able to speak, read and write fluently in English.

Other Qualifications

EDUCATION and/or EXPERIENCE

Preferred: completion of secondary school diploma; or up to one-month related experience or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be bondable.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.