Customer Service Coordinator

Alsco Uniforms; Surrey; On-site; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Matched Registered Pension Plan

Employee Assistance Plan (EAP)

Job summary

Alsco Uniforms is seeking a friendly and organized Customer Service Coordinator to join our Service team in Surrey. You’ll be the first point of contact for customers, handling calls, coordinating service activities, and ensuring timely, professional responses.

The role is full-time and non-exempt, reporting to the Service Manager. Compensation includes a $20.26 CAD per hour wage plus bonus, with opportunities to support audits, orders, and service documentation.

Qualifications

• Strong, professional telephone skills and a customer-first mindset.
• Proven internal and/or external customer service experience, with strength in sales support and relationship building.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic administrative tasks.
• Excellent verbal and written communication skills in English.
• Ability to understand and follow directions, manage time effectively, and work well as part of a team.
• Basic math skills (accurate counting, addition, subtraction).
• Ability to recognize colors, sizes, and product types.

Responsibilities

• Handle inbound customer calls and make outbound calls in a courteous, professional manner.
• Assist customers with audits, problem resolution, sales lead referrals, customer follow-up, up-selling opportunities, and order processing.
• Build strong customer relationships by communicating clearly, educating customers on services, and proactively addressing concerns.
• Coordinate the flow of information within the Service Department to ensure smooth operations.
• Maintain accurate call logs and files.
• Check and respond to night messages, contact appropriate personnel, print daily reports, and arrange deliveries.
• Prepare, distribute, and track Welcome packets, renewals, service agreements, and monthly/yearly reports.
• Monitor and report competitive activity and customer feedback.
• Follow written and verbal instructions, attend team meetings, and complete tasks assigned by supervision.
• Collaborate with and support other service personnel as needed.

Skills

Telephone skills

Customer service

Sales support

Communication skills

Microsoft Office

English proficiency

Teamwork

Time management

Basic math

Product knowledge

Tools

MS Office Suite

Job description

• Rate : $20.26 CAD per hour
• Canada
• Full-Time
• Requisition #: CUSTO049106

Description

Customer Service Coordinator (Non-Exempt)

We are seeking a friendly, organized, and proactive Customer Service Coordinator (CSC) to join our Service team. In this role, you will be the first point of contact for our customers, helping to drive loyalty and satisfaction through exceptional service. You'll handle inbound and outbound calls, coordinate information for the Service Department, and ensure customer needs are addressed promptly and professionally.

This position is full-time, non-exempt, and reports to the Service Manager. Wage $20.26/hour + Bonus

What You’ll Do

Customer Interaction & Support

• Handle inbound customer calls and make outbound calls in a courteous, professional manner.
• Assist customers with audits, problem resolution, sales lead referrals, customer follow-up, up-selling opportunities, and order processing.
• Build strong customer relationships by communicating clearly, educating customers on services, and proactively addressing concerns.

Service Department Coordination

• Coordinate the flow of information within the Service Department to ensure smooth operations.
• Maintain accurate call logs and files.
• Check and respond to night messages, contact appropriate personnel, print daily reports, and arrange deliveries.
• Prepare, distribute, and track Welcome packets, renewals, service agreements, and monthly/yearly reports.

Business Support

• Monitor and report competitive activity and customer feedback.
• Follow written and verbal instructions, attend team meetings, and complete tasks assigned by supervision.
• Collaborate with and support other service personnel as needed.

What We’re Looking For

• Strong, professional telephone skills and a customer-first mindset.
• Proven internal and/or external customer service experience, with strength in sales support and relationship building.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic administrative tasks.
• Excellent verbal and written communication skills in English.
• Ability to understand and follow directions, manage time effectively, and work well as part of a team.
• Basic math skills (accurate counting, addition, subtraction).
• Ability to recognize colors, sizes, and product types.

This role is based in an office within an industrial laundry facility. While primarily office-based, the employee may occasionally be exposed to temperature variations, odors, humidity, lint, or dust when entering plant areas. Regular sitting, standing, walking, talking, and hearing in an office environment.

Why Choose Alsco Uniforms?

Join a company that values innovation, professional growth, and operational excellence. We're committed to providing the resources and support you need to succeed while making a meaningful impact on our operations.

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers' operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Compensation

• Matched Registered Pension Plan
• Employee Assistance Plan (EAP)

Alsco Uniforms is an equal opportunity employer. We are committed to employment equity and to maintaining a diverse, inclusive workplace. We welcome applications from all qualified candidates, including women, Indigenous peoples, members of visible minorities, and persons with disabilities, and consider applicants without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, genetic characteristics, or any other characteristic protected by applicable federal or provincial human rights legislation. Accommodation is available on request for candidates taking part in all aspects of the recruitment and selection process.

Pre-employment testing, including drug and alcohol screening, may be required.