Customer Service Attendant – OFA3

careers-bcferries; Saltery Bay; On-site; CAD 38,000 - 46,000; Full time

Job summary

BC Ferries is hiring a Customer Service Attendant – OFA3 at Saltery Bay to deliver friendly, safe, and efficient service to passengers. You’ll assist with menu presentations, keep passenger areas tidy, and help maintain a positive, high-volume service environment.

The role requires one year of customer service experience and certifications including First Aid Level 3 or Advanced First Aid, Seafarer’s Medical, Food Safe Level 1 and Serving It Right; additional certificates can be obtained after

Qualifications

• One year of customer service experience is required.
• First Aid Level 3 or Advanced First Aid is required.
• Seafarer’s Medical, Food Safe Level 1 and Serving It Right certificates are required and can be obtained after offer.

Responsibilities

• Assist with presentation of hot and cold menu items.
• Clear and clean tables and chairs in passenger areas; carry dishes and trays to bus stations; separate recyclables.
• Perform housekeeping and major cleaning routines (sweeping, washing, vacuuming, etc.).
• Clean washrooms, counters, sinks, mirrors, and disinfect toilets.
• Prepare facilities for opening and closing; restock stores; rotate supplies; report equipment failures.
• Provide information to passengers about ferry schedules.

Skills

Customer service

Communication

Teamwork

Adaptability

Education

First Aid Level 3

Advanced First Aid Certificate

Seafarer’s Medical

Food Safe Level 1

Serving it Right

Job description

Job Description

CUSTOMER SERVICE ATTENDANT – OFA3

Saltery Bay

Regular

The opportunity

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Customer Service Attendants are responsible for:

• Assisting with the presentation of hot and cold menu items.

• Clearing and cleaning table and chairs in passenger areas; carrying dishes and trays to bus stations; scraping off food remains; separating wet compost; assisting in sorting cutlery and dishes.

• Performing housekeeping and major cleaning routines including sweeping, cleaning, scrubbing, washing, vacuuming floors, cleaning bulkheads, deckheads, elevators, furniture, windows, galley, galley appliances, steam tables, beverage machines, lines and taps, and cleaning coolers; picking up papers and garbage and emptying garbage containers; operating garbage compactors; sorts recyclables for removal; mixing cleaning solutions.

• Cleaning washrooms, wiping down counters, sinks, mirrors, disinfecting toilets and urinals, replacing hand towels and toilet paper.

• Performing additional duties including preparing food service facilities for opening; readying the facilities for on-coming watches and closing facilities; checking stores for sufficient supplies and unloading; lifting, carrying, replenishing, and rotating stores; reporting equipment failures; assisting in vessel refit storing and de-storing.

• Providing information to passengers about ferry schedules.

• Performing marine emergency duties in drills and emergency situations including but not limited to passenger management, operating evacuation systems, handling fire hoses, and lookout duties.

• Performing duties associated with OFA3 designation.

What you bring to the team

You possess strong customer service skills, with the ability to work in a high-volume customer focused environment in a physically demanding job and are an excellent communicator with a high level of self-motivation and initiative. In addition, you are an innovative team player who works well under pressure with the ability to be flexible and adapt to a change in task when necessary.

You hold a valid First Aid Level 3 or Advanced First Aid Certificate and you have one (1) year of customer service experience, preferably in a food service environment. A valid Seafarer’s Medical, Food Safe Level 1 and Serving it Right Certificates are required and can be obtained upon receiving an offer of employment.

Interested? Here is a video explaining more about this role: https://youtu.be/FTR0aDahcRo.

"We connect communities and customers to people and places important in their lives”

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.