Customer Service Associate - Part Time

Texas A&M University System; Stephenville; On-site; CAD 25,000 - 34,000; Part time

Job summary

Tarleton State University invites applications for a part-time Customer Service Associate in Texan Outfitters. The on-campus role is located in Stephenville, Texas, with 19 hours per week on site.

Key duties include greeting customers, resolving inquiries, processing orders, handling billing, and assisting in staff training while maintaining store presentation. The position emphasizes excellent service and accurate documentation.

Qualifications

• High school diploma or equivalent.
• Three years of related experience.
• Proficiency in word processing, spreadsheets and databases.
• Strong verbal and written communication skills.
• Excellent customer service and attention to detail.

Responsibilities

• Greets customers and responds to inquiries and complaints.
• Explains policies, investigates issues, and assists in developing procedures.
• Helps train and advise staff; prepares correspondence, reports, or documents.
• Manages customer orders, billing charges, and may accept payments.
• Processes deliveries of general merchandise and moves items to the sales floor.
• Keeps shelves and space organized and clean.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Word processing

Spreadsheets

Databases

Education

High school diploma or equivalent

Job description

Job Title

Customer Service Associate - Part Time

Agency

Tarleton State University

Department

Campus Bookstore

Proposed Minimum Salary

$15.74 hourly

Job Location

Stephenville, Texas

Job Type

Temporary/Casual Staff (Fixed Term)

Job Description

Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of a part time Customer Service Associate in the Texan Outfitters. As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives—on campus and beyond. Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS-Bryan and Waco , along with a robust online community that extends our reach even further.

At the heart of it all is Stephenville , where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere.

No matter where you’re located—on campus or online—you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond.

Important Immigration Information:

A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that TarletonStateUniversity will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Tarleton StateUniversity subject to this fee.

In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status, this moratorium may affect our ability to employ you, should you be selected as the final candidate.

The Customer Service Associate works under general supervision, supervises daily service area activities, and provides customer support to a service area in the Texan Outfitters retail store.

Work hours: This position requires 19 hours per week on campus in Stephenville, Texas.

Essential Duties and Responsibilities

• Greets customers and responds to difficult customer inquiries and complaints.
• Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures.
• Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes requests for service.
• Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between the service area and other units. Enters billing charges and may accept payments.
• Process deliveries of general merchandise and move checked-in items to the sales floor.
• Shelf, arrange, clean, and organize products or space within the store.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Minimum Qualifications

Required Education & Experience

• High school diploma or equivalent combination of education and experience.
• Three years of related experience.

Knowledge, Skills & Abilities

• Knowledge of word processing, spreadsheet, and database applications.
• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills.
• Strong customer service skills and detail-oriented.

Work hours: This position requires 19 hours per week on campus in Stephenville, Texas.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation:

The target base hourly compensation is $15.74 per hour and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.