Assistant Retail Manager - Boutique Campus Store

Follett Higher Education; Ottawa; On-site; CAD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, Dental, & Vision

401k + 100% company match

80 hours vacation + sick days

Quarterly Bonus Plan

Job summary

Follett Higher Education is seeking a bilingual supervisor for its Ottawa location, offering a pay rate of $18.00 - $22.00 per hour. Responsibilities include assisting the Store Manager in operations, scheduling, training team members, and ensuring excellent customer service. Candidates should have 1 - 3 years of retail or bookstore experience, effective communication skills, and a preferred Associate's Degree.

The position comes with full-time benefits, including medical, dental, 401k matching, and paid holidays.

Qualifications

• Must be bilingual in French and English.
• 1 - 3 years of retail or bookstore experience preferred.
• Effective verbal and written communication skills required.

Responsibilities

• Assist Store Manager in supervising store operations.
• Train and schedule team members.
• Ensure customer service and sales standards are met.
• Manage cash handling procedures.

Skills

Bilingual (French/English)

Retail experience

Effective communication

Computer literacy

Education

Associate’s Degree or equivalent

Job description

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We’re higher education’s largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people’s lives by supporting a lifetime of learning and education.

Pay Rate - $18.00 - $22.00 per hour

Position Overview

This position is responsible for assisting the Store Manager in supervising and managing Store operations (college bookstore or convenience store). Plans and prepares work schedules ensuring coverage. Greets customers and answers phones to respond to inquiries and resolve escalated issues. Provides training on Store, company, and/or school operations. Receive and unload merchandise verify orders, and displays merchandise in accordance with company standards. Routinely audits accounting and cash functions to ensure policies and procedures are being followed in the store. Partners with various support partners including Store Operations, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary including:
  • Schedules team members' work hours
  • Trains new team members FT/PT and seasonal team members hired for peak seasons
  • Ensures Sales Team members follow company and store policies, procedures, and standards
  • Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receive, verify and unload orders as necessary.
• Operate cash register and store computer to accept payments, place orders, and make change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• Executes merchandising standards, promotion standards, creating displays, etc.
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handles the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end reports, and payroll reports.
• Applies shrink prevention practices and activities, such as visible customer service, etc.
• Performs other duties as assigned.

Requirements

• Must be Bilingual (French/English)
• Associate’s Degree or equivalent is preferred.
• 1 - 3 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• Computer literacy is required.
• Ability to organize and prioritize workload.
• Effective verbal and written communication.
• General computer skills.

Full time benefits:

• Medical, Dental, & Vison
• Voluntary Insurance plans
• 401k + 100% company match (up to 4%)
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly Bonus Plan

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.